Senior IT Engineer

In Technology Group; Derby; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading Managed Service Provider in the UK is seeking an experienced IT Support Engineer to join their team. This role involves providing expert IT support, managing client relationships, and contributing to ongoing IT projects. Applicants should possess strong technical skills across various platforms, with prior experience in an MSP environment. The successful candidate will benefit from a collaborative work atmosphere and opportunities for career advancement.

Benefits

Collaborative and supportive work environment

Opportunities for career development and progression

Access to cutting-edge technology and training resources

Chance to make a real impact within a growing MSP

Qualifications

• Previous experience working in an MSP environment.
• Strong technical knowledge across multiple platforms and technologies.
• Proactive approach to professional growth.

Responsibilities

• Provide high-quality IT support, troubleshooting hardware and software issues.
• Monitor and maintain client networks proactively.
• Assist in IT projects, including migrations and upgrades.

Skills

Technical knowledge of Windows

Technical knowledge of MacOS

Technical knowledge of iOS

Technical knowledge of Android

Networking

Cloud technologies

Cybersecurity

Excellent communication skills

Interpersonal skills

Tools

Remote Monitoring and Management (RMM) tools

Professional Services Automation (PSA) systems

Job description

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About the Role:

An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure.

Key Responsibilities:

• Provide high-quality IT support, troubleshooting hardware and software issues.
• Monitor and maintain client networks and systems to proactively address potential issues.
• Collaborate with clients to understand their business needs and recommend suitable IT solutions.
• Manage and maintain strong client relationships, acting as a trusted IT advisor.
• Assist in IT projects, including system migrations, upgrades, and implementations.
• Ensure timely resolution of IT support requests and document all interactions effectively.
• Stay informed about the latest technologies and industry best practices.
• Contribute to a positive team environment through knowledge sharing and mentorship.

What We're Looking For:

• Essential: Previous experience working in an MSP environment.
• Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity.
• Experience with Remote Monitoring and Management (RMM) tools and Professional Services Automation (PSA) systems.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• A proactive approach to professional growth and development.

What's on Offer:

• Competitive salary (£25,000 - £30,000) and benefits package.
• A collaborative and supportive work environment.
• Opportunities for career development and progression.
• Access to cutting-edge technology and training resources.
• The chance to make a real impact within a growing MSP.