Senior IT Consultant

Computeam; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

An educational technology provider seeks an IT Technician to offer managed IT services across the UK. With a focus on improving educational outcomes through technology, the role includes providing support on various platforms, leading project work, and mentoring within the team. Successful candidates will have at least 6 years of experience, strong troubleshooting skills, and relevant certifications. This is a full-time role dedicated to making a significant difference in schools.

Benefits

Support for professional development

Engaging team environment

Qualifications

• At least 6 years of relevant experience.
• Clear DBS check required.
• Ability to act as a trusted Technical Lead for key clients.

Responsibilities

• Provide support and advice on a wide range of IT services and technologies.
• Monitor and progress service board escalations.
• Lead larger project work and train other IT Consultants.
• Assist account managers with site queries.

Skills

Communication skills

Solution design experience

Network troubleshooting

Hands-on knowledge of firewalls

Experience with Microsoft Office 365

Experience with VMWare

Experience with Windows Active Directory

Full UK Driving License

Education

Relevant certifications in Cisco and/or Microsoft

Tools

Cisco / HP Aruba switches

Windows Server (2016-2019)

System Centre Configuration Manager

Job description

Cumbria and surrounding areas

Computeam is a fast-growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. With 35% YoY growth over the past two years, we are recognized as a world-class employer by the Best Companies Index.

We are seeking an IT Technician to join our team. Candidates should have substantial experience as an IT Technician and be competent in working with clients, customers, and colleagues at all levels of seniority.

Computeam is passionate about improving education outcomes through technology. We were voted one of the Top 5 Mid-Sized Companies to work for in the UK in the 2024 Best Companies Index, as well as in the Top 5 in the Technology Sector. We are looking for a driven individual eager to make a difference in hundreds of schools across the UK.

Main Job Purpose:

• Provide support and advice on a wide range of IT services and technologies, including Microsoft, Google, and Apple platforms.
• Process incoming support requests through the service board.
• Participate in and lead project work at client sites.
• Work with Account Managers as part of a "Client Team," acting as Technical Lead for specific customers, advising on strategic IT plans.
• Manage a small team of Technicians.

Key Skills / Experience:

• At least 6 years of relevant experience.
• Solution design experience in Microsoft and Google platforms is beneficial.
• Relevant certifications in Cisco and/or Microsoft.
• Hands-on knowledge of firewalls, SANs, Cisco / HP Aruba switches.
• Strong network troubleshooting skills, including LAN & WAN technologies (IPv4, VPNs, VLANs, iSCSI, SNMP).
• Experience with Windows Active Directory, Microsoft Office 365, and Azure Active Directory.
• Experience with VMWare and Microsoft Hyper-V clustering.
• Experience with recent Microsoft Server builds (2016-2019).
• Knowledge of System Centre Configuration Manager.
• Full UK Driving License and own car required.
• Clear DBS check required.

Key Responsibilities:

• Monitor and progress service board escalations.
• Act as an escalation point for service requests.
• Attend site visits to resolve issues.
• Maintain clear communication with team and clients.
• Assist account managers with site queries.
• Lead larger project work.
• Train other IT Consultants as appropriate.
• Keep internal documentation up to date.

Our mission is to improve education outcomes using technology. We are committed to delivering excellent service, maintaining high standards, and fostering a supportive team environment.

To succeed, you should have:

• Exceptional communication skills.
• Ability to act as a trusted Technical Lead for key clients.

We also focus on hiring, supporting, and developing talented people, building strong relationships with our clients, and creating a partnership approach to ICT in schools.

To help us achieve this, you should:

• Mentor others proactively.
• Work effectively within the internal Client Team.

We believe technology can positively impact pupils and teachers. Our goal is to ensure solutions are well specified, implemented, and supported.

To contribute, you should:

• Provide appropriate advice and actions.
• Propose proactive improvements to systems and processes.

We value passion for technology and education, and for delivering excellent results. You should:

• Lead by example and champion best practices.
• Stay updated with new technologies and share knowledge with colleagues.

Job Type: Full-time