Senior IT Business Analyst

QBE Insurance Group Limited; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Senior IT Business Analyst to join their transformative team. This role offers a unique opportunity to influence modernization initiatives within a leading insurance company. You will work collaboratively to understand customer needs and drive value through effective analysis and problem-solving. Your expertise will be pivotal in enhancing business processes and ensuring successful project outcomes. Join a dynamic environment where your contributions will be valued and recognized, and help shape a resilient future for customers and the community.

Qualifications

• Proven experience as a senior business analyst or in a similar strategic role.
• Strong ability to support stakeholders through change initiatives.
• Insurance industry experience with a deep understanding of its challenges.

Responsibilities

• Ensure high value delivery in the most efficient way to the customer.
• Collaborate with cross-functional teams to assist in delivering value.
• Lead and deliver analysis activities, defining requirements and processes.

Skills

Business Management

Business Process Modeling

Change Management

Critical Thinking

Customer Service

Information Technology Applications

Intentional collaboration

Managing performance

Prioritization

Process Improvements

Project Planning

Risk Management

Sourcing Analytics

Stakeholder Management

Strategic Planning

Education

Relevant professional qualification

Job description

Primary Details
Time Type: Full time
Worker Type: Employee

Senior IT Business Analyst

The Opportunity
QBE Europe is looking for a Senior IT Business Analyst to join a well-established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of our growth.

The Business Analyst's role is to ensure that high value is delivered in the most efficient way to the customer. The BA will have the ability to problem solve and implement new ideas whilst inspiring creativity with the teams you work with. You may specialize in process, data, business, or systems analysis and will be required to use one or a combination of those skills to identify gaps in business procedures, gather both high level and detailed requirements and where appropriate define or redesign processes, methods of working with business applications, workflow or other related business tools as may be necessary.

Your new role
Customer Centricity

• Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs.
• Anticipate future challenges and opportunities to deliver long-term value.
• Analyse and challenge business problems, opportunities and needs to drive out what's really needed.

Cross-Functional Collaboration

• Understand the business and technology vision and strategy to prioritise and align key outcomes.
• Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the delivery of value.

Business & Systems Analysis

• Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes.
• Lead and deliver such analysis activities, including:
• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements).
• Defining and documenting functional and non-functional requirements.
• Develop process maps and target operating models to enhance clarity and efficiency.
• Data analysis and definition, e.g. data-led insights, development of data dictionaries and data models.
• Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.
• Partnering with Architects or Development teams to produce appropriate design specifications.
• Continuously review and assess solution delivery to ensure it will meet business requirements.

Continuous Improvement & Agile Ways of Working

• Embrace, challenge and evolve standards and practices around ways of working.
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.
• Balance and prioritize workload, escalating conflicting demands where necessary.
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation.

About You

• Proven experience as a senior business analyst or in a similar strategic role.
• Strong ability to support stakeholders through change initiatives.
• Insurance industry experience with a deep understanding of its challenges and opportunities.
• Excellent communication skills and a collaborative mindset.
• Strong proactive problem-solving ability.
• Empathetic approach to understanding and addressing customer needs.
• Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity.
• Capable of fostering a culture of learning and applying new insights.
• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.
• Expertise in defining business analysis approaches for complex programs and projects.
• Able to maintain impartiality and provide balanced perspectives.
• Proactive in identifying potential issues and taking preventative or corrective action.
• Self-driven, with a strong sense of urgency and focus on delivering results.
• Experience mentoring, coaching, and developing members of an analysis team.
• Experience working in Agile or DevOps environments.
• A relevant professional qualification is highly desirable.

Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
#LI-Hybrid
What next?
If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.
APPLY NOW and let's make it happen!
Skills:
Business Management, Business Process Modeling, Change Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Project Planning, Risk Management, Sourcing Analytics, Stakeholder Management, Strategic Planning

Application Close Date: 07/04/2025 11:59 PM

Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.