Senior IT Business Analyst

QBE Insurance Group Limited; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading global insurer is seeking a Senior IT Business Analyst to join their team. This permanent position offers hybrid work flexibility, where you will collaborate with cross-functional teams to ensure that customer needs are met effectively. You'll engage deeply in business and systems analysis, while contributing to process improvements within the organization. The role requires strong communication skills and a proven background in the insurance industry. Competitive benefits and a chance to make an impact await you.

Benefits

30 days holiday per year

Flexible working arrangements

Pension plan with employer contributions

Qualifications

• Proven experience as a senior business analyst or in a similar strategic role.
• Insurance industry experience with a deep understanding of its challenges and opportunities.
• Excellent communication skills and a collaborative mindset.

Responsibilities

• Ensure high value is delivered efficiently to customers.
• Analyze and challenge business problems and needs.
• Collaborate with cross-functional teams to deliver value.

Skills

Business Management

Business Process Modeling

Change Management

Critical Thinking

Customer Service

Stakeholder Management

Education

Relevant professional qualification

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Senior IT Business Analyst

• Location: London or Leeds
• Type: Permanent, full time
• Hybrid role, happy to talk flexible working

The Opportunity

QBE Europe is looking for a Senior IT Business Analyst to join a well-established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of our growth.

The Business Analyst's role is to ensure that high value is delivered in the most efficient way to the customer. The BA will have the ability to problem solve and implement new ideas whilst inspiring creativity with the teams you work with. You may specialize in process, data, business, or systems analysis and will be required to use one or a combination of those skills to identify gaps in business procedures, gather both high level and detailed requirements and where appropriate define or redesign processes, methods of working with business applications, workflow or other related business tools as may be necessary.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

Customer Centricity

• Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs

• Anticipate future challenges and opportunities to deliver long-term value.

• Analyse and challenge business problems, opportunities and needs to drive out what's really needed

Cross-Functional Collaboration

• Understand the business and technology vision and strategy to prioritise and align key outcomes.

• Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the delivery of value.

Business & Systems Analysis

• Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes.

• Lead and deliver such analysis activities, including:

• Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements).

• Defining and document functional and non-functional requirements.

• Develop process maps and target operating models to enhance clarity and efficiency.

• Data analysis and definition, e.g. data-led insights, development of data dictionaries and data models.

• Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.

• Partnering with Architects or Development teams to produce appropriate design specifications

• Continuously review and assess solution delivery to ensure it will meet business requirements.

Continuous Improvement & Agile Ways of Working

• Embrace, challenge and evolve standards and practices around ways of working.

• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.

• Balance and prioritize workload, escalating conflicting demands where necessary.

• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation.

About you

• Proven experience as a senior business analyst or in a similar strategic role.

• Insurance industry experience with a deep understanding of its challenges and opportunities.

• Excellent communication skills and a collaborative mindset.

• Strong proactive problem-solving ability.

• Empathetic approach to understanding and addressing customer needs.

• Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity.

• Capable of fostering a culture of learning and applying new insights.

• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.

• Expertise in defining business analysis approaches for complex programs and projects.

• Able to maintain impartiality and provide balanced perspectives.

• Proactive in identifying potential issues and taking preventative or corrective action.

• Self-driven, with a strong sense of urgency and focus on delivering results.

• Experience mentoring, coaching, and developing members of an analysis team.

• Experience working in Agile or DevOps environments.

• A relevant professional qualification is highly desirable.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

Insurance Post British Insurance Awards 2025

• Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

To learn more about our achievements, click here

Apply now and let's make it happen!

If you're looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills

Business Management, Business Process Modeling, Change Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Project Planning, Requirements Gathering, Risk Management, Sourcing Analytics, Stakeholder Management

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.