Senior IT Architect - Platinion - Salesforce/CRM

Boston Consulting Group (BCG); London; On-site; GBP 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Senior IT Architect to join their dynamic team. This role focuses on leveraging CRM and enterprise solutions to unlock clients' digital potential. You'll be at the forefront of driving digital transformation, collaborating with C-level stakeholders, and designing robust architectures that integrate various systems. With a strong emphasis on innovation and strategic thinking, this position offers the chance to work on complex challenges and make a significant impact in the business landscape. If you're passionate about technology and eager to help organizations thrive in their digital journeys, this opportunity is perfect for you.

Qualifications

• 5-10 years of experience in IT architecture focused on CRM.
• Experience with CRM platforms like Salesforce, SAP, or Oracle.
• Proven expertise in delivering complex CRM integrations.

Responsibilities

• Develop comprehensive CRM strategies aligned with enterprise goals.
• Lead large-scale digital transformation projects.
• Evaluate and integrate CRM solutions based on client needs.

Skills

CRM Solutions

Salesforce

Analytical Skills

Problem-Solving

Communication Skills

Education

University degree in IT or Business Administration

Tools

Salesforce Commerce Cloud

Tableau

Power BI

Mulesoft

Dell Boomi

Job description

Join to apply for the Senior IT Architect - Platinion - Salesforce/CRM role at Boston Consulting Group (BCG)

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Join to apply for the Senior IT Architect - Platinion - Salesforce/CRM role at Boston Consulting Group (BCG)

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

About BCG Platinion

BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.

Practice Area

BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group’s existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design.

We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.

What You'll Do

At BCG Platinion we're keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client's digital potential and ignite change.

Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel.

As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures.

You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily.

Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills.

Your Responsibilities Will Include

• Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions.
• Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs.
• Design robust architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems.
• Lead large-scale digital transformation projects, ensuring alignment of CRM solutions with ERP, data lakes, cloud infrastructure, and CI/CD frameworks.
• Work with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless integration across systems
  
  

You will work alongside a bold, energetic and collaborative team. You will evaluate and coach our clients' technology teams, define technology strategies, architect their solutions and help us design the future. You will develop and grow by being exposed to new and complex challenges daily.

What You'll Bring

• 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
• Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
• Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems)
• Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc)
• Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.)
• Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
• Deep understanding of:
• Different integration patterns and best practices such as events, synchronous vs. asynchronous
• E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
• Analytical mindset and excellent problem-solving skills.
• Strong communication skills for stakeholder engagement at all levels
• Ability to work under pressure and willingness to travel to clients world-wide
• Strong communication and presentation skills.
• University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.
  

Additional info

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Business Consulting and Services

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