Senior IT Application Support Analyst

Northumbria University; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading higher education institution is looking for an IT Application Support professional in Newcastle. This role involves managing a team, coordinating applications, and ensuring excellence in technical service delivery. Ideal candidates will have proven management experience and strong relationship-building skills. This is a great opportunity for someone seeking career growth in a supportive environment.

Benefits

Flexible working arrangements

Generous holiday entitlement

Excellent pension schemes

Supportive work environment

Qualifications

• Proven people management experience with supervisory skills.
• Strong skills in supplier relationship management.
• Comprehensive understanding of ITIL-based practices.
• Experience with application deployments and upgrades.
• Strategic thinking to contribute to technology evolution.
• Excellent relationship-building skills.

Responsibilities

• Manage and inspire a technical sub-team.
• Coordinate security patches and system upgrades.
• Drive supplier partnerships and stakeholder relationships.
• Ensure services meet benchmarks for excellence.
• Use organizational skills to guide the team through challenges.

Skills

People management

Supplier relationship management

ITIL knowledge

Application deployment coordination

Strategic thinking

Relationship building

Job description

Job Description

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ABOUT THE ROLE

Shape the future of the technology that keeps our university running smoothly. Join our IT Application Support team as a dynamic professional ready to make a real impact across our diverse applications portfolio.

Shape the future of critical university systems - from Citrix Technologies and Microsoft 365 to authentication services and specialised applications that keep our institution running smoothly. You'll manage and inspire a technical sub-team, coordinating security patches, system upgrades, and solution delivery while providing hands-on mentorship.

This isn't just about managing technology - you'll be the driving force behind supplier partnerships, stakeholder relationships, and cross-functional collaboration that shapes our technical direction. Working directly with stakeholders and senior leadership, you'll ensure our services meet, and aim to set, new benchmarks for excellence.

Perfect for an ambitious professional ready to help lead, manage and coordinate while staying connected to the technical pulse. You'll use your organisational prowess and strategic mindset to guide your team through exciting challenges, making decisions that directly impact university operations.

Ready to combine people management with technical service delivery? This role offers genuine career development in a supportive environment.

Further information is available in the job description.

ABOUT THE TEAM

You will be based at either our City or Coach Lane campus as part of the IT Application Support team within Digital Technology and Transformation Services. Our team operates in a collaborative, on-campus environment where colleagues work regular patterns with flexibility around timing and location in discussion with managers.

The role involves working closely with the Application Support Manager, Head of Infrastructure and various stakeholders across the university. You'll also engage with external suppliers and may attend industry conferences and events to support relationship building and professional development.

Within Digital Technology and Transformation Services we deliver a comprehensive range of IT services that support the university's mission and strategic objectives, ensuring seamless technology experiences for staff and students across all campuses.

ABOUT YOU

To be successful in the role you will have:

• Proven people management experience with the ability to supervise, mentor, and provide delegated line management support
• Strong supplier relationship management skills with experience in escalation processes, regular reviews, and contract management
• Comprehensive knowledge of ITIL-based work practices and service management processes
• Experience coordinating application deployments, upgrades, and patching using recognised methodologies
• Strategic thinking abilities to contribute to technology roadmaps and service evolution
• Excellent relationship-building skills across internal teams and external stakeholders

Further information is available in the person specification.

If you would like an informal discussion about the role, please contact Andy Mitchell at [e-mail].

To apply for this vacancy please click 'Apply Now'. Your application should include a covering letter and a CV.

ABOUT US

Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us.

With over 37,000 students from 140+ countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and more.

Our Northumbria Values, co-created by our team, define who we are: Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work culture: We listen and learn, support one another, respect everyone, trust each other, and are bold.

Located in Newcastle upon Tyne and London, we are an on-campus organisation with flexibility in hours and location. We pride ourselves on diversity and inclusivity, holding numerous awards for gender and race equality, disability confidence, and research excellence. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.

Apply now and join a community committed to transforming society and the economy. Explore "Our Exceptional People, Our Values and Behaviours" page to learn more about our commitments and see our Privacy Policy for further details.