Senior IT Application Support Analyst

Northumbria University; Newcastle upon Tyne; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading university in Newcastle upon Tyne seeks a Senior Technical Application Analyst to manage a technical sub-team and enhance application support. The role involves supplier partnerships and ensures service excellence while providing mentorship. Ideal candidates will have strong people management and relationship-building skills, along with ITIL knowledge. Join us for a dynamic work environment with career development opportunities.

Qualifications

• Proven people management experience.
• Strong supplier relationship management skills.
• Comprehensive knowledge of ITIL-based practices.
• Experience with application deployments and upgrades.
• Strategic thinking for technology roadmaps.
• Excellent internal and external relationship-building skills.

Responsibilities

• Lead a technical sub-team and mentor staff.
• Manage supplier partnerships and stakeholder relationships.
• Coordinate security patches, system upgrades, and solution delivery.
• Ensure services meet standards and set new benchmarks.

Skills

People management

Supplier relationship management

ITIL knowledge

Application deployment coordination

Strategic thinking

Relationship building

Job description

Overview

Help lead the team and technology behind the technology that keeps our university running smoothly! Join our IT Application Support team as a dynamic professional ready to make a real impact across our diverse applications portfolio. Shape the future of critical university systems—from Citrix Technologies and Microsoft 365 to authentication services and specialised applications that keep our institution running smoothly. You'll manage and inspire a technical sub-team, coordinating security patches, system upgrades, and solution delivery while mentoring staff. This role is about driving supplier partnerships, stakeholder relationships, and cross-functional collaboration that shapes our technical direction. Working directly with stakeholders and senior leadership, you’ll ensure our services not only meet standards but set new benchmarks for excellence. Perfect for an ambitious professional ready to help lead, manage and coordinate while staying connected to the technical pulse. This role offers genuine career development in a supportive environment.

Location and Team

You will be based at either our City or Coach Lane campus as part of the IT Application Support team within Digital Technology and Transformation Services. Our team operates in a collaborative, on-campus environment where colleagues work regular patterns with flexibility around timing and location in discussion with managers. The role involves working closely with the Application Support Manager, Head of Infrastructure and various stakeholders across the university. You’ll also engage with external suppliers and may attend industry conferences and events to support relationship building and professional development.

About the Service

Within Digital Technology and Transformation Services we deliver a comprehensive range of IT services that support the university\'s mission and strategic objectives, ensuring seamless technology experiences for staff and students across all campuses. Located in Newcastle upon Tyne and London, we are an on-campus organisation with flexibility in hours and location. We pride ourselves on diversity and inclusivity, holding numerous awards for gender and race equality, disability confidence, and research excellence. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.

Qualifications and Requirements

• Proven people management experience with the ability to supervise, mentor, and provide delegated line management support
• Strong supplier relationship management skills with experience in escalation processes, regular reviews, and contract management
• Comprehensive knowledge of ITIL-based work practices and service management processes
• Experience coordinating application deployments, upgrades, and patching using recognised methodologies
• Strategic thinking abilities to contribute to technology roadmaps and service evolution
• Excellent relationship-building skills across internal teams and external stakeholders

How to Apply

Join us as a senior technical application analyst to drive excellence in application support. You\'ll help lead a focused technical sub-team, cultivate key supplier partnerships, and ensure seamless service delivery. We\'re looking for an experienced professional who combines strong organisational skills with the focus and energy to thrive in a dynamic environment.