Senior IT Analyst - Desktop Support Supervisor

Tesco Hungary; Little Irchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading food & drink wholesaler is seeking an experienced IS Analyst to lead the Desktop Support team. The role involves managing team operations, ensuring service requests meet SLAs, and improving end-user satisfaction. The ideal candidate should have a strong balance of technical expertise in various IT tools and proven management skills. A commitment to diversity and flexible working arrangements is encouraged.

Qualifications

• Experience of Windows OS and Microsoft Defender for Endpoints.
• Knowledge of wholesale industry business processes.
• Proven ability to work effectively with other internal and external teams.
• Consistent delivery of results.

Responsibilities

• Oversee day-to-day team operations and manage workloads.
• Ensure incidents and service requests are resolved according to SLAs.
• Monitor performance and contribute to IT support process development.

Skills

Windows OS

Microsoft Defender for Endpoints

Ivanti Unified Endpoint Management

Sophos

Microsoft Office O365

Service management skills

Technical project management skills

Good people management skills

Job description

We are looking for an experienced IS Analyst to lead our Workplace Desktop Support team at Booker. This is a hands-on role that requires a strong balance of technical expertise and service delivery oversight.

As the Desktop Support Supervisor, you will be responsible for overseeing day-to-day team operations, managing workloads, and ensuring incidents and service requests are resolved in accordance with defined SLAs. You will work closely with internal IT teams—including Infrastructure, Networks, and the Service Desk—as well as external vendors to support and continuously improve our IT services.

• The role focuses on supervision of the Desktop Support team, managing their day to day tasks and priorities.
• You will also play a critical role in maintaining and improving end-user satisfaction. You will ensure that the Desktop Support Team follow best practices, comply with company policies, and deliver support in a professional and efficient manner.
• Regular performance monitoring, coaching, and mentoring will be key aspects of your role, alongside reporting on team metrics and contributing to the development of IT support processes.

• Experience of Windows OS, Microsoft Defender for Endpoints, Ivanti Unified Endpoint Management, Sophos, Microsoft Office O365

• Knowledge of wholesale industry business processes

• Service management skills

• Technical project management skills

• Line management

• Good people management skills, with proven ability to work effectively with other internal and external teams.

• Technical project management skills and successful delivery of large-scale IT deployments.

• Service management skills with experience of maintaining and improving IT infrastructure.

• Consistent delivery of results.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is aDisability Confident Committedemployer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk