Senior IT Analyst - Desktop Support Supervisor

Booker Group; Irthlingborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading wholesale distributor is seeking an experienced IS Analyst to oversee their Desktop Support team. In this hands-on role, you'll manage daily operations and collaborate with IT teams to enhance service delivery. Candidates should have strong technical skills, experience with Windows and Office 365, and a proven track record in project management. The position offers career progression and a comprehensive benefits package.

Benefits

Discounts

Insurance

Savings schemes

Health and wellbeing support

Qualifications

• Experience with Windows OS and Microsoft Office 365.
• Knowledge of wholesale industry business processes.
• Skills in service management and technical project management.
• Experience in line and people management.

Responsibilities

• Supervise the Desktop Support team, managing their daily tasks.
• Maintain and improve end-user satisfaction and compliance.
• Monitor performance and coach team members.

Skills

Windows OS

Microsoft Defender for Endpoints

Ivanti UEM

Sophos

Microsoft Office 365

Service Management

Technical Project Management

Line Management

Job description

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About the role

We are looking for an experienced IS Analyst to lead our Workplace Desktop Support team at Booker. This is a hands-on role requiring a strong balance of technical expertise and service delivery oversight.

As the Desktop Support Supervisor, you will oversee daily team operations, manage workloads, and ensure incidents and service requests are resolved according to SLAs. You will collaborate with internal IT teams—including Infrastructure, Networks, and the Service Desk—as well as external vendors to support and improve our IT services.

Main Responsibilities

• Supervise the Desktop Support team, managing their daily tasks and priorities.
• Maintain and improve end-user satisfaction by ensuring best practices, policy compliance, and professional support delivery.
• Monitor performance, coach, mentor, and report on team metrics; contribute to IT support process development.

You will need

• Experience with Windows OS, Microsoft Defender for Endpoints, Ivanti UEM, Sophos, Microsoft Office 365.
• Knowledge of wholesale industry business processes.
• Service management and technical project management skills.
• Line and people management experience, with ability to work effectively with internal and external teams.
• Proven success in delivering large-scale IT deployments and maintaining IT infrastructure.

What's in it for you

At Booker, we offer a great working environment and career progression opportunities, along with a comprehensive benefits package including discounts, insurance, savings schemes, health and wellbeing support, and more.