Senior Investor Experience Associate

Odin; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Wellness budget

Parental leave

Pension

25 days annual leave

Work From Anywhere

Birthday Leave

Job summary

Odin, London-based, is hiring for an Investor Experience role focused on owners of deals from pre-close to ongoing reporting. You will be the face for angels, VCs, GPs, LPs and founders, handling inbound questions with judgment and escalating only when needed.

You will identify root causes to reduce ticket volumes and work with Product to improve the customer experience. We value clear communication, high ownership, and a startup mindset.

Qualifications

• 5+ years in a relationship-driven role.
• Direct experience in VC, private equity, finance, or a regulated environment is a strong plus.
• You communicate clearly and build trust with customers under pressure.

Responsibilities

• Own the end-to-end experience for customers across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting.
• Be the primary respondent for inbound questions with authority to move deals forward and resolve hard cases without escalation.
• Triage requests by urgency, risk, and impact; route to Product, Ops or Compliance as needed.
• Aim to reduce ticket volume by identifying root causes and feeding back to Product with clear patterns.
• Advocate for the customer until issues are fixed and close the loop with stakeholders.
• Set the tone and standards for Odin’s customer-facing interactions and help the team raise the bar.

Skills

Relationship-building

Communication

Stakeholder mgmt

Calm under pressure

Job description

About Odin

Odin is building the investment infrastructure for the future of private markets. We believe capital is one of the most powerful tools for shaping the world - and more people should be putting it to work. Our mission is to make it radically easier to raise and deploy capital, so that anyone, anywhere, can back the companies and ideas they believe in.

Our first product is a full-stack platform for launching and running private investment firms - think Shopify for VC and PE. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits.

We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets, covering investments from pre-seed to series E. This includes household names like ElevenLabs, OpenAI, SpaceX, xAI, Anduril, etc. but also new companies creating everything from synthetic brains to small nuclear reactors.

Why We’re Hiring

Our Investor Experience at Odin is how we win.

Our customers come to us at the highest-stakes moments of their professional lives. They’re closing deals, calling capital, moving real money, and dealing with real regulators. When something breaks or feels uncertain, you are the person they turn to. You are the face of Odin in those moments.

Your job is not to close tickets. Your job is to make sure customers love Odin so much they tell other people about us and make every future customer’s experience better than the last.

Responsibilities

• Own the end-to-end experience for our customers (angels, VCs, GPs, LPs and founders) across the full deal lifecycle: pre-close, closing, post-close and ongoing reporting.

• Be the primary respondent on inbound questions, with the authority and judgement to move deals forward and resolve hard cases without escalation.

• Triage with judgement: spot what’s urgent, what’s risky (money or compliance), what can be self-served and what genuinely needs Product, Ops or Compliance, and route accordingly.

• Reduce ticket volume by going to the root cause. Identify the patterns and feed back to Product with clarity and conviction. The goal is fewer tickets next quarter than this one.

• Be the internal voice of the customer. When something keeps coming up, you don’t just log it, you advocate for it until it’s fixed, and then you go back to the customer and close the loop.

• Set the tone and standards for how Odin shows up to customers. Document what good looks like. Help the team raise the bar.

Who You Are

• You take real pride in how you come across. You see communication & relationship-building as a craft.

• You have at least 5 years of experience in a relationship-driven role. Direct experience in VC, private equity, finance, or a regulated environment is a strong plus.

• You’re calm and clear under pressure. When customers are stressed and money is on the line, you meet them where they are: confident, peer-level, no apology theatre, no fluff.

• When something is painful or repetitive, your instinct is to fix the root cause, not to power through it.

• You have high conviction. You’ll push back, you’ll challenge, and you’ll back down when you’re wrong. You’d rather be useful than be liked.

• You’re a high-ownership, low-ego team player. You leave ego at the door, you default to "we", and you raise the bar through how you show up day-to-day.

• You can write really well. Tone matters. Our customers are sophisticated, busy and pay close attention.

• You want a startup, not a corporate. You can articulate why: high ownership, fast-moving, ambiguous, real impact, real growth, no waiting for permission.

Working at Odin

We’re a London-based team. This is a role where being in the office - working closely with the founders and wider teams - makes a real difference. The speed and intensity we operate at make in-person collaboration crucial, and we expect at least three days per week in the office.

Benefits

• Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support

• Wellness: £1,000 annual budget for health, therapy or fitness

• Parental Leave: Enhanced maternity, adoption, paternity and partner leave

• Pension: 4% employer contribution with salary sacrifice options

• Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)

• Work From Anywhere: Up to 6 weeks per year working from anywhere globally

• Birthday Leave: An additional day of leave