Senior Investigator - Russian Speaking

Twitch; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading company in the live streaming space is seeking a Senior Investigator to join their Trust and Safety team in London. This role involves managing complex investigations, working autonomously to improve safety processes, and collaborating with global teams to promote a safe online community. Candidates with 3-5 years of operational experience in Trust and Safety and proficiency in languages like Russian are encouraged to apply. The position offers hybrid working options and includes competitive benefits.

Benefits

Private Medical Insurance

Pension Plan

Maternity & Parental Leave

Paid Time Off & Holidays

Amazon Employee Discount

Monthly Contribution for Wellness Activities

Qualifications

• 3-5 years of experience in Trust and Safety operations.
• Experience with CSAM and TVEC investigations.
• Proficiency in Russian, German, Japanese, or Chinese.

Responsibilities

• Investigate complex cases related to content safety and violations.
• Respond to escalations and manage legal requests.
• Collaborate with regional teams to ensure comprehensive safety operations.

Skills

Trust and Safety Operations

Critical Thinking

Legal Investigation

Language Proficiency - Russian

Job description

Social network you want to login/join with:

Senior Investigator - Russian Speaking, London

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Client:

Twitch

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

12e0368dd30b

Job Views:

46

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on and, and discover the projects we’re solving on our. Be sure to explore ourto learn how to ace our interview process.

About the Role

Trust & Safety is at the core of our efforts to keep Twitch a welcoming and safe place for people to build safe and inclusive communities that enable diverse, global creators to flourish.

Reporting directly to the Senior Trust and Safety Manager (EMEA) you will investigate complex investigations that require deep-dive analysis of content, recognising behaviour patterns and digging deeper into potential threats that may manifest on Twitch. For this role you will be experienced in investigation egregious content such as CSAM (Child Sexual Abuse Material), TVEC (Terrorist Violent Extremist Content) and other general terms of service violations.

You Will:

• act with autonomy, scoping out areas for improvement and utilising your skills to invent and simplify our workflows. You are expected to be self led and will scope out new methods to mitigate egregious harms for our community
• respond to urgent escalations from our vendor and work with XFN to mitigate harms
• action appeals, handle government takedown and legal requests
• consider the entire breadth and scope of our team's operational network, including all regional teams and the work of our vendors. Outputs are expected to consider end-to-end safety operations and help address the 'bigger picture' having tangible impact on team goals
• demonstrate resiliency to change as you work in a fast evolving environment
• work as part of a globally-dispersed 24/7/365 team (including weekend coverage - at this time 1 in 6 weekends)

You Have:

• 3-5 years experience working within Trust and Safety specifically on an operations team
• experience investigating CSAM cases, legal requests or TVEC cases
• have led large projects across XFN partners
• desired languages: Russian, German, Japanese, or Chinese
• hybrid working - you may work from home or the London office and work from the London office where there is business need
• Private Medical Insurance
• Pension Plan
• Maternity & Parental Leave
• Paid Time Off & Holidays
• Amazon Employee Discount
• Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)