Senior Integrated Customer Experience Consultant

APM Terminals; Derby; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Senior Integrated Customer Experience Consultant in a leading global logistics company. This exciting role focuses on delivering exceptional customer service and fostering valuable relationships with clients. You'll work in a fast-paced environment, collaborating with diverse teams to innovate and enhance service delivery. With a strong commitment to employee development and a culture of continuous improvement, this is a fantastic opportunity to make a real impact in the industry. If you're passionate about customer satisfaction and eager to contribute to a sustainable future, this role is perfect for you.

Benefits

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits

Employee Assistance Program

Qualifications

• Passion for customer satisfaction and service excellence.
• Ability to solve complex problems with effective solutions.

Responsibilities

• Deliver first-class customer service and liaise with key parties.
• Continuously innovate to improve service and business efficiency.

Skills

Customer Satisfaction

Analytical Skills

Attention to Detail

Problem-Solving

Communication Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Senior Integrated Customer Experience Consultant

Apply locations GBDER01 - Derby - Plot 5 Segro Logistics Park, East Midlands Gateway

time type Full time posted on Posted 2 Days Ago job requisition id R132890

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and a high-paced environment. You will focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded.

Are you committed to delivering world-class service to customers?
Do you have a proactive approach and a positive can-do mindset?
Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment?
Come and join a successful and ambitious Maersk Customer Service team in East Midlands Gateway!

What we are looking for:

This role is great for an individual who thrives within a fast-paced, performance-driven environment. With exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.

This role will provide constant challenge and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

Key responsibilities

1. Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures.
2. Liaise with other key parties including third-party suppliers and other Maersk offices around the world.
3. Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
4. Ensure that all documents are processed in an accurate and timely fashion in line with company policies and within guidelines.
5. Produce internal and external reports and statistics as required including client KPI reporting.
6. Monitor the performance of third-party suppliers with the aim of identifying areas for improvement.
7. Support the client in problem-solving by building an in-depth understanding of their business and the problems that impact on it.
8. Proactively identify challenges within the clients' supply chain process which we manage and suggest possible solutions to optimize the process.
9. Attend client/other meetings as required.
10. Participate in Supply Chain Management project teams.
11. Work on other ad hoc tasks and projects as requested.

We are looking for

1. Passion for customer satisfaction and service excellence.
2. Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
3. Ability to meet tight deadlines, to work in a high-paced and changing environment, and drive to develop new, more efficient working practices.
4. Expertise with Microsoft applications: Word, Excel, Outlook.
5. Outstanding attention to detail.

What we offer:

• 25 days annual leave with the option to buy or sell 5 days.
• Annual bonus and pension scheme.
• Family-friendly benefits and retailer discounts through our benefits partner.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles, we also offer short-term incentives to recognize, appreciate and reward your work for delivering outstanding results.

Does this sound like your next career move? Apply Now

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement, and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.