Senior Insights Analyst (Rail)

American Express Global Business Travel; London; Hybrid; GBP 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Data Insight Analyst, where your analytical skills will drive impactful decisions in the business travel sector. In this dynamic role, you will utilize advanced analytical techniques to support product teams, optimize customer journeys, and influence key stakeholders through compelling data storytelling. With a commitment to professional development, this role offers a pathway for growth within a diverse and inclusive global team. If you're passionate about using data to make a difference and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Flexible home working option

Learning and development opportunities

Mentoring program

Health and welfare insurance plans

Retirement programs

Parental leave

Adoption assistance

Travel perks

Wellbeing resources

Qualifications

• 5+ years of experience in a relevant business environment.
• Proficient in SQL and Tableau for data manipulation and reporting.

Responsibilities

• Lead strategic analysis to support growth in business travel marketplace.
• Design and build analysis to prioritize customer journey touchpoints.

Skills

Data Analytics

Data Storytelling

Communication Skills

Attention to Detail

Problem Solving

Education

Bachelor's Degree in Computer Science

Master's Degree in Statistics

Tools

SQL

Python

R

Tableau

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Amex GBT Egencia is seeking a results-oriented and commercially driven self-starter for the role of Senior Data Insight Analyst, to join our experienced and global Analytics team. Using advanced analytical techniques, this role will support Amex GBT Egencia product teams through critical projects related to our digital platform. You will have the opportunity to influence business decisions through data and analysis, to help deliver results.

You will contribute to a broad spectrum of areas related to optimizing our supplier marketplace such as analyzing A/B tests, optimizing customer journeys, performing supplier gap analysis, and investigating the outputs of our ML models.

Training and development opportunities will be abound in this position, and high-performing individuals will find a long-term career path within the company. This role represents an exciting opportunity to join Amex GBT Egencia, as we define the future of business travel as we lead the industry into a new era.

What You'll do on a Typical Day

• Lead strategic analysis to support and enable the continued growth of the most valuable marketplace in business travel.
• Influence partners and senior leaders through passionate data storytelling across various levels of the organization in a clear and compelling way.
• Design and build analysis and models to prioritize and classify critical touchpoints along the customer journey to maximize internal guidance and prioritization.
• Support ongoing needs for analytical/operational reporting, and day-to-day needs that impact our Product teams.
• Identify, prioritize, and drive operational improvements.

What We’re Looking For

• Relevant Bachelor’s or Master's degree in any of the following fields: computer science, statistics, mathematics, physical sciences with strong understanding of data analytics.
• Proficiency in SQL (to feel comfortable manipulating data, creating scripts that combine different data sources and interpret results) and Python/R (data exploration, analysis, visualization).
• Strong experience of Tableau to pull data from various sources, develop and publish automated reports and dashboards.
• 5+ years of work experience in a relevant business environment such as B2B SaaS.
• Excellent verbal, written communication, and data presentation skills.
• Ability to perform in a fast-paced environment and be comfortable with ambiguity. A sharp focus on results and solid attention to detail.
• Knowledge of the aviation industry, or product analytics are a bonus.

What we will offer

• Learning and development opportunity.
• Mentoring program.
• Flexible home working option.
• Competitive benefits.
• Diverse team that is globally based.

Location: London, United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;