Senior Insights Analyst

Verity Relationship Intelligence; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading insights provider in London is looking for a Senior Insight Analyst to transform data into impactful narratives. The role requires strong data analysis skills, proficiency in Microsoft Office, and exceptional storytelling abilities. Candidates should have experience in presenting insights to clients and internal teams. This position offers the opportunity to influence client outcomes and work in a diverse and inclusive environment.

Qualifications

• Proven experience in insights, data analysis, consultancy or strategy roles.
• Proficiency in Microsoft Office (Excel and PowerPoint).
• Familiarity with survey analytics and NPS-style methodologies.
• Outstanding storytelling and communication skills.

Responsibilities

• Develop consultant-grade presentations distilling data into actionable narratives.
• Analyze NPS-style survey data to uncover trends.
• Present insights to internal teams and clients effectively.

Skills

Data analysis

Presentation skills

Strategic thinking

Storytelling

Collaboration

Tools

Microsoft Excel

Microsoft PowerPoint

SQL

Data visualization tools

CRM systems (e.g., Salesforce)

Job description

Our story

We were founded in 2004 to help business leaders leverage the full potential of their client relationships, so they were no longer putting out fires or finding themselves blindsided by revenue loss.

We are the leading provider of B2B Relationship Intelligence and uniquely possess over 20 years of benchmark data on client satisfaction across diverse industries. It’s not only our decades of experience and primary data repository that make us unique, it’s also our in-depth scoring system, The Relationship Rating (TRR). This gives a holistic view of customer satisfaction as the data goes deeper than the Net Promoter Score (NPS) method, providing real insight into the customer relationship.

We believe that effective relationship management is one of the most powerful yet underutilised strategies for achieving commercial stability and growth. By adopting a strategic approach to relationship management, we support businesses in leveraging these crucial connections to drive financial performance and growth.

Role Overview

We’re looking for a strategic and analytical Senior Insight Analyst to join the Insights team at VerityRI. This role is ideal for someone passionate about turning data into compelling stories that drive client impact.

Key Responsibilities

• Strategic Storytelling & Presentations
  • Develop compelling, consultant-grade presentations that distill data into clear, actionable narratives for clients and internal stakeholders
  • Craft executive-level presentations that highlight significant findings, business implications, and strategic recommendations with strong storytelling and visual clarity
  • Leverage creative storytelling techniques to guide audiences through insights in a concise, structured and impactful way to engage and influence
  • Utilise visual storytelling techniques to enhance comprehension and engagement.
• Data Analysis & Insight Generation
  • Analyze NPS-style survey data and other client feedback across advertising and manufacturing sectors to uncover trends, risks, growth opportunities and other actionable insights
  • Develop industry-level presentations across sectors, regions and markets for client delivery and thought leadership initiatives
  • Monitor industry trends and competitive benchmarks to contextualise insights and support strategic decision-making
• Client & Stakeholder Engagement
  • Present insights to internal teams and potentially clients, including senior executives, with the ability to tailor messaging to different audiences
  • Partner with analytics, product and client facing teams to identify gaps in offerings and co-create innovative solutions
• Mindset & Approach
  • Maintain a curious, analytical mindset – always ask “why” and seek deeper understanding
  • Proactively identify opportunities and continuous improvement

What you will bring

• Proven experience in insights, data analysis, consultancy or strategy roles
• Proficiency in Microsoft Office (including Excel and PowerPoint)
• Familiarity with survey analytics and NPS-style methodologies
• Experience in SQL and data visualisation tools
• Experience working with CRM systems like Salesforce for reporting and dashboarding
• Proven ability to develop and present executive-level insights
• Experience in agency/client landscape is a plus
• Exceptional storytelling, strategic thinking and communication skills
• Collaboration and leadership skills
• Innovative mindset with a passion for improving client outcomes

A global team, united by diversity and inclusion

At Verity, we know that diversity fosters innovation and stronger client relationships – ensuring that we bring a wide range of perspectives and solutions to every challenge.

Strong relationships are at the heart of our work, but they’re also at the heart of our ethos as an employer.

As a company with offices around the world, we are proud of the range of cultures, skills, viewpoints and abilities that we bring to the service of our clients.

We are committed to creating a diverse and inclusive organisation in which our people feel a sense of belonging, regardless of their ethnicity, religion, age, physical abilities, sexual orientation or gender identity.

We also recognise that individual needs differ, and we are dedicated to providing accommodations for interviews, applications, and workplace adjustments to support people with disabilities, neurodivergence, or other specific requirements.

If you need any support, please don’t hesitate to reach out to us.