Senior Insights & AI Leader, Studio+

EY; Greater London; Presencial; GBP 110 000 - 150 000; Tempo integral

Resumo da oferta

EY Studio+ Research & Insights in London seeks a Senior Manager to lead mixed-method customer insights programmes and translate findings into strategic direction. You will guide cross-functional teams across research, analytics, strategy and design to solve complex client challenges.

You will own end-to-end engagements, mentor practitioners, and shape growth for EY Studio+ while embedding AI-enabled outputs and ensuring governance and risk standards are met.

Qualificações

• Deep expertise in customer insights across qualitative and quantitative methods.
• Ability to connect insight to transformation across customer experience and business strategy.
• Experience leading cross-functional insight and design teams.

Responsabilidades

• Lead cross-functional customer insight and customer experience design engagements.
• Provide senior leadership across research, analytics, strategy and design workstreams.
• Own end-to-end client engagements and act as trusted advisor to senior stakeholders.
• Build and mentor high-performing multidisciplinary teams across EY Studio+ R&I.

Conhecimentos

Customer insights

Mixed-method research

Statistical modelling

AI in research

Leading cross-functional teams

Client advisory

Formação académica

Degree in social sciences / psychology / statistics

MRS accreditation (preferred)

Ferramentas

Q/Displayr

SPSS

Qualtrics

Descrição da oferta de emprego

EY Studio+ Research & Insights in London seeks a Senior Manager to lead mixed-method customer insights programmes and translate findings into strategic direction. You will guide cross-functional teams across research, analytics, strategy and design to solve complex client challenges.

You will own end-to-end engagements, mentor practitioners, and shape growth for EY Studio+ while embedding AI-enabled outputs and ensuring governance and risk standards are met.