Senior Insight Manager

Compass Group; Birmingham; On-site; GBP 40,000 - 70,000; Full time

Job description

Job Title: Senior Insight Manager

Responsible to: Head of Pricing & Consumer Insight

Location: Parklands

Tenure: Permanent

This job specification is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.

Key Accountabilities

Overview: The Business Intelligence team has been established to help colleagues and clients make data as accessible and actionable as possible. Aligned to a strategic contract in the Instore business, this role will drive data-led decision-making in all areas of the contract and is a client facing role. The ideal candidate will leverage analytical tools and methodologies to support business operations, with Power BI and SQL experience gained in a retail or hospitality setting. Importantly, the Senior Insight Manager must be adept at translating data into action across performance (at a product, channel, store and contract level) and customer satisfaction.

Responsibilities:

1. Deliver Actionable Insights: Produce clear, evidence-based recommendations to improve pricing, promotions, range, financial performance, and operational efficiency.
2. Pricing: Develop pricing models using both benchmarking and value-led pricing methodologies in multiple channel formats (in store and Q-commerce).
3. Customer & Market Research: Design and oversee research projects to capture consumer sentiment and operational performance.
4. Range Performance Analysis: Use data to evaluate and optimize range and promotions.
5. Operational Efficiency Insights: Identify opportunities to improve product availability and labor optimization.
6. Customer Experience & Satisfaction: Analyse survey and in-store consumer satisfaction data.
7. Client Review Participation: Support client review processes with data-driven insights and recommendations.
8. KPI Development: Build and agree KPIs for reporting.
9. Reporting: Develop and maintain regular reporting for both internal and external audiences.

Key Stakeholders

The Insight Manager is expected to integrate with key stakeholders on the contract team, including the Business Director, Marketing Manager, Finance Manager and Operational Leads. Outside the contract, the Insight Manager is expected to work closely with E15 data professionals across various functions.

Requirements:

1. Bachelor's degree in a relevant field.
2. Strong stakeholder management skills.
3. Excellent commercial acumen, refined in a relevant retail or hospitality setting.
4. Strong analytical skills and experience with a variety of data analysis tools, ideally including Python.
5. Effective communicator, with proven experience of translating complex concepts into real world actions.
6. Advanced Microsoft Excel and expert user of Power BI.
7. Comfortable with SQL for querying.
8. Basic understanding of APIs and data extraction methods is beneficial.

We're proud to attract the industry's top talent because we invest in our people, recognize great work when we see it and provide plenty of opportunities for career growth. Come join this high-profile team and make a real difference to colleagues, clients and consumers.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
• Save money on food shops with discounts on Tesco, Sainsbury's, Morrisons etc.
• Up to 44% off cinema tickets.
• Regular emails filled with the best discounts and savings available.
• Receive Wow Points every time you spend and use them on a wide range of brands.
• Free wellness, mindfulness and exercise classes.
• Contributory pension scheme.
• Grow your career with our Career Pathways and MyLearning programmes.