Senior Insight Analyst

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Join a forward-thinking digital insurance provider as a Senior Insight Analyst. This role offers the opportunity to enhance decision-making within the call center through high-quality dashboards and reporting. You'll leverage your analytics skills to produce insights that drive efficiency and effectiveness. Collaborating closely with leadership, you'll mentor junior analysts and communicate complex data insights to non-technical stakeholders. With a focus on personal and professional growth, this position is perfect for those passionate about data and its impact on business strategies.

Benefits

Flexible working

Competitive bonus scheme

Private medical insurance

Life assurance cover

Income protection

Matched pension contributions

Mental wellbeing programme

27 days annual leave

Discounted health assessments

Cycle to work scheme

Qualifications

• Demonstrable experience in producing high quality data analytics.
• Strong technical knowledge in SQL and Power BI.

Responsibilities

• Provide insights to the Contact Centre Leadership Team.
• Produce predictive analytics around customer interactions.

Skills

Data Analytics

Predictive Analytics

SQL

Power BI

Stakeholder Management

Tools

Snowflake

Cloud Technologies

Job description

Job Title - Senior Insight Analyst

Location - Leicester or Bexhill (Hybrid)


Welcome to Hastings Direct


We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.


The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.


We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you.




Role overview


Sitting within Customer Operations, this role will enable the call centre operation to make informed decisions faster, through the provision of high quality dashboards, reporting and MI. You'll be maintaining, continually improving and developing the suite of reporting available to contact centre management and deliver critical insights so that Hastings Direct can achieve our goals efficiently and effectively.




Job details - you'll need to have demonstrable experience in:

• Providing insight to the Contact Centre Leadership Team on all contract centre activity, ensuring they can answer questions, solve problems and make decisions
• Using analytics skills and tools, and historic data, to produce predictive analytics around customer interactions within the contact centre
• Linking multiple data sources to produce enriched insight and identifying trends, correlations and causes and developing a schedule of insight production
• Proactively identifying needs for on-off, bespoke insight to prove or disprove theories, working closely with the Contact Centre Leadership Team to ensure all insights offer support for their strategies
• Creating high quality insight, visualisations and presentations to communicate findings and ensuring data accuracy, integrity and timely updates in reporting systems
• Providing guidance and mentorship to junior analysts, promoting best practices in data analysis, insight and BI tool usage

Essential skills we would love you to have:

• Experience of producing high quality data analytics, predictive analytics and insight with the ability to work with large data sets and significant amounts of information
• Strong technical knowledge (essential - substantial SQL knowledge with the ability to train/mentor others, excellent ability to creative Power BI dashboards, understanding of Cloud technologies with development approaches, tools and techniques - such as Snowflake)
• Demonstrable experience of strong stakeholder management skills - must be able to communicate technical terms and subjects to non-technical stakeholders where required

The interview process


Our interview process involves the below:

• Recruiter screening call

• 1st stage interview with hiring leader (with case study) - Microsoft Teams

• 2nd interview with another member of our senior leadership team - Microsoft Teams

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.



Regrettably we are unable to offer sponsorship for this role.


Benefits: in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.