Senior Inside Sales Account Manager

OpenText; Reading; On-site; GBP 60,000 - 90,000; Full time

Job summary

OpenText is seeking an experienced Senior Inside Sales Account Manager to drive revenue growth within the Advanced Customer Services team. This role involves strategic sales leadership, mentoring junior team members, and managing high-value customer engagements, ensuring exceptional customer satisfaction.

Qualifications

• 8+ years of sales experience in enterprise software.
• Proven mentoring or team leadership experience.
• Fluency in English; additional languages a plus.

Responsibilities

• Lead complex sales cycles for high-value offerings.
• Mentor junior sales professionals.
• Oversee pipeline of mid-to-enterprise accounts.

Skills

Sales

Strategic Thinking

Relationship Building

Customer Advocacy

Education

Bachelor’s degree in business, Marketing, or a related field

Tools

Salesforce

Virtual selling tools

Job description

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is seeking experienced Senior Inside Sales Account Managers to be part of an exciting new team - Advanced Customer Services (ACS). you will lead by example in driving ACS revenue growth. You will be responsible for mentoring junior sellers, spearheading strategic customer engagements, and managing high-value opportunities with precision and consultative acumen. You will be a key contributor to the maturity of the ACS go-to-market model.

WHAT THE ROLE OFFERS

• Strategic Sales Leadership: Own and drive complex sales cycles for high-value ACS offerings, including managing key stakeholders and orchestrating cross-functional deal execution.
• Mentor and Coach: Provide onboarding guidance and deal support to junior Inside Sales Account Managers; contribute to team development and process improvements.
• Account Planning and Expansion: Collaborate with RARs, CMs, and AEs to develop strategic account plans, identifying whitespace and upsell opportunities across the customer base.
• Pipeline Ownership: Oversee a robust pipeline of mid-to-enterprise accounts; maintain accurate SFDC hygiene and forecasting discipline.
• Customer Engagement: Deliver executive-level presentations, run ROI workshops, and act as a trusted advisor to key customer decision-makers across IT and business lines.
• Market Intelligence: Feed insights from the field into program development, helping refine pricing, packaging, and messaging to better serve the market.
• Cross-Functional Collaboration: Act as a key ACS liaison to Renewals, Product, and Customer Success teams to align on customer goals and business outcomes.
• Extreme Customer Focus: Champion a customer-first mindset across all engagements, ensuring value realisation and long-term satisfaction with ACS solutions.

WHAT YOU NEED TO SUCCEED

• Experience: 8+ years of sales experience in enterprise software or subscription-based services, with demonstrated success in leading complex, high-value sales motions.
• Leadership:Proven mentoring or team leadership experience within a high-performance sales environment.
• Strategic Thinking: Strong business acumen, with the ability to analyse complex customer challenges and position solutions that align with broader business objectives.
• Relationship Building: Excellent interpersonal skills with the ability to build trusted relationships internally and externally at all levels.
• Customer Advocacy: Passionate about delivering exceptional customer value; able to link ACS offerings with customer impact.
• Sales Tools: Advanced experience with Salesforce and virtual selling tools; strong understanding of sales methodologies (e.g., MEDDPICC, Challenger, or SPIN).
• Languages: English fluency required; additional languages (German, French, Spanish, Italian, or Arabic) are highly desirable.

• Strong experience in sales, preferably within the technology sector, with a track record of meeting or exceeding sales targets.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Customer Focus: Strong customer-centric approach, with the ability to understand and address customer needs effectively.
• Analytical Skills: Ability to analyze data, identify trends, and make informed decisions to drive sales success.
• Team Player: Collaborative mindset with the ability to work effectively within a team and contribute to collective goals.
• Adaptability: Flexibility to adapt to changing market conditions and customer requirements.
• Education: Bachelor’s degree in business, Marketing, or a related field is preferred.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.