Senior Infrastructure Operations Engineer

DWP Digital; Newcastle upon Tyne; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

Join a leading government department as a Senior Infrastructure Operations Engineer in Newcastle Upon Tyne. You'll solve complex problems while leading a team dedicated to delivering secure and reliable IT services. The role offers a competitive salary with excellent benefits, including a generous pension scheme and flexible work arrangements.

Benefits

28.97% employer pension contributions

26-31 days holiday

Flexible working hours

Time off for volunteering

Discounts and savings

Interest-free loans for commuting

Professional development opportunities

Qualifications

• Understanding of Service Management Framework e.g. ITIL.
• Experience of operations management at an enterprise level.
• Proven track record of leading teams.

Responsibilities

• Leading operational support of IT solutions and services.
• Managing critical incidents impacting live service.
• Overseeing third party IT Operations services.

Skills

Service Management Framework

Data Engineering and Manipulation

Operations Management

Team Leadership

Stakeholder Management

Job description

Senior Infrastructure Operations Engineer

DWP Digital Newcastle Upon Tyne, England, United Kingdom

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Senior Infrastructure Operations Engineer

DWP Digital Newcastle Upon Tyne, England, United Kingdom

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This range is provided by DWP Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Tech Talent Acquisition Partner at DWP Digital

Senior Infrastructure Operations Engineer

Pay of £55,557 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We need Senior Infrastructure Operations Engineers who can solve problems and lead a team to deliver secure and highly available computing platforms, servers, and networks here at DWP.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Understanding of Service Management Framework e.g. ITIL
• Experience of Data Engineering and Manipulation
• Experience of operations management at an enterprise level
• Proven track record of leading teams
• Experience of working with senior key stakeholders in the organisation

You and your role

You will be leading and managing the operational support of IT solutions and services.

You can expect to lead and support third party provision of IT Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology.

You will lead Incident and Service Management with the resolution of critical major incidents/issues impacting live service and ensure all certificate renewals are completed on time.

This role is critical to ensure the prevention of security issues regarding the integration of HR and Finance data between systems and suppliers, including breaches in UK-GDPR (General Data Protection Regulation).

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, London, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.

Pay: For roles outside London the pay is £55,557. If you're based in London, the pay is £61,089.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year.

Holidays: A generous leave package starting at 26 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
• Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Project Management

• Industries

  Technology, Information and Media

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