Senior Infrastructure Engineer (MSP)

JR United Kingdom; Bradley Stoke; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A dynamic IT Cloud Managed Services Provider in Bradley Stoke is seeking a Senior Infrastructure Engineer to deliver high-level technical support and mentor junior engineers. This full-time position offers a salary between £40,000 and £50,000, along with benefits such as a company pension and enhanced parental leave. Ideal candidates will have strong technical expertise in Microsoft 365 and Azure, and prior experience in an MSP setting.

Benefits

Company pension

Enhanced parental leave

Wellbeing programme

Free on-site parking

Canteen

Regular company events

Qualifications

• 3+ years in 3rd line support or 1+ year in a senior infrastructure role.
• Previous experience working for a Managed Services Provider (MSP).
• Strong technical skills focused on Microsoft technologies.

Responsibilities

• Provide 3rd line support and resolve complex technical issues.
• Manage escalated tickets and mentor Infrastructure Engineers.
• Conduct audits and health checks while contributing to service development.

Skills

Problem-solving

Communication

Decision-making

Tools

Microsoft 365

Azure

Virtualisation technologies

Job description

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Client:

Location:

bradley stoke, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

• 3rd Line Support
• Bristol - Hybrid
• Full-time, Permanent
• £40,000 - £50,000 per year

A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.

We’re looking for a Senior Infrastructure Engineer (3rd line support) to join our expert team and play a key role in delivering high-level technical support, mentoring junior engineers, and helping shape the future of our service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.

Senior Infrastructure Engineer - What You’ll Do

• Provide 3rd line support and resolve complex technical issues
• Manage escalated tickets and mentor Infrastructure Engineers
• Conduct audits, health checks, and contribute to service development
• Collaborate with the Service Desk Manager and technical consultants

Senior Infrastructure Engineer - What You’ll Need

• Previous experience working for a MSP
• 3+ years in 3rd line support or 1+ year in a senior infrastructure role
• Very strong technical skills in several of the following with a focus on Microsoft technologies (365 and Azure):
• Excellent problem-solving, communication, and decision-making skills
• Flexibility to travel to client sites and participate in a monthly on-call rota
• Company pension, enhanced parental leave, wellbeing programme
• Free on-site parking, canteen, and regular company events

Apply now to be part of a team that values innovation, collaboration, and continuous growth.