Senior Infrastructure Engineer (Colleague Web Access)

Lloyds Banking Group; City of Edinburgh; Hybrid; GBP 70,000 - 79,000; Full time

Job summary

A leading UK banking group is seeking a Senior Infrastructure Engineer to enhance web access for colleagues. The role involves responding to complex issues, collaborating with various stakeholders, and driving improvements in the customer experience. With a focus on Agile principles and security protocols, this position offers a competitive salary and engaging work environment.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

Up to 30 days holiday

Wellbeing initiatives and generous parental leave policies

Qualifications

• Good understanding of Agile principles and use of Jira.
• Knowledge of web access management, secure browsing technology.
• Experience in change management using ServiceNow.

Responsibilities

• Work with teams to deliver product backlog and strategy.
• Identify and suggest improvements to web access products.
• Explore incidents to improve customer experience.

Skills

Agile change principles

Web access management

Continuous Integration/Continuous Development

Customer experience

Security protocols

Job description

End Date

Monday 14 July 2025

Salary Range

£70,929 - £78,810

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Senior Infrastructure Engineer (Colleague Web Access)

SALARY: £70,929 - £78,810

LOCATION(S): Leeds or Edinburgh

HOURS:Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our locations noted above.

About this opportunity

Are you interested in a role that will make a meaningful difference to how the Group's colleagues use the web at work? Then we want you!

We plan some big improvements for colleague web access in 2025 and beyond, and need a motivated, team-oriented person to help us achieve our goals efficiently! We're looking for a Senior Infrastructure Engineer to work alongside our Senior Technical Application Specialist to design, implement, secure, maintain and support the applications and resources used by the team to deliver a new and innovative approach to how our colleagues use the web.

The right person for the role must be passionate about customer experience, have a positive attitude with the ability to take on complex problems and implement solutions, and collaborate across the Group, engaging at both a technical and non-technical level, to deliver value.

As a Senior Infrastructure Engineer, you will:

• Work closely with the Senior Technical Application Specialist, Product Owner, and Customer Journey Managers to deliver in line with the product backlog and strategy.

• Identify shortcomings in the current web access product, suggesting improvements and changes to existing business practices, while also designing and delivering strategic work packages aligned to industry.

• Explore incidents, issues and customer needs to establish potential causes, related issues and barriers, suggesting improvements to the customer experience along the way.

• Provide input into IT Security policies and develop underlying processes and procedures to monitor their area of responsibility within the organisation.

• Grow your own capabilities by pursuing and investing in personal development opportunities and developing others around you through mentoring and coaching.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.

What you’ll need

• A good understanding of Agile change principles, including use of tooling such as Jira.

• Knowledge of existing web access management mechanisms, such as proxies, as well as secure browsing technology, data loss management and malware.

• Experience implementing organizational changes using change management databases and tooling like ServiceNow.

• Experience of Continuous Integration/Continuous Development technology, such as Jenkins, GitHub and Terraform, to help build and manage policy.

And any experience of these would be really useful:

• Experience of developing applications or scripts for use within production environments.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• Up to 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies.

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.