Senior Infrastructure Engineer

Orchard Recruitment Ltd; United Kingdom; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading communications brand is offering an exciting opportunity for a Senior Infrastructure Engineer - Cloud Services. In this role, you will design and manage enterprise infrastructures while leveraging cutting-edge cloud solutions. You will also provide consultancy and support to clients, ensuring a high level of customer satisfaction. Join a dynamic team and drive innovative technology solutions that enhance service delivery.

Qualifications

• 5+ years of experience in a senior systems administration role.
• Expertise in IT infrastructure, hardware, operating systems, storage, virtualization, and security.
• Knowledge of ITIL, ISO27001, and PCI-DSS standards preferred.

Responsibilities

• Design, administer, and manage systems including VMware and SQL.
• Resolve complex technical issues and provide consultancy on cloud services.
• Mentor team members and contribute to continuous service improvement.

Skills

Customer Service

Problem-Solving

Communication

Time Management

Organization

Education

Professional qualifications such as VCP, MCSE, CCNP

Tools

VMware vCloud

vCenter

vSphere

SQL

Linux

Windows

Networking

Firewalls

Backup and replication technologies

Job description

Our Client is a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Infrastructure Engineer - Cloud Services to join their professional services team.

The Senior Infrastructure Engineer will work closely with customers to design and deliver complex, enterprise-level infrastructures that integrate and leverage the company's solutions. You will be involved in the full lifecycle, from initial engagement and solution design to ongoing third-line support. Specific duties will include:

• Design, administer, and manage systems including VMware vCloud, vCenter, vSphere, storage, Linux, Windows, SQL, VMware NSX, physical networking, firewalls, and security devices.
• Resolve complex technical issues at the root cause level.
• Provide professional consultancy on infrastructure technologies, including cloud service onboarding.
• Raise and manage support cases with third-party vendors, escalating as necessary.
• Contribute proactively to continuous service improvement with ideas and suggestions.
• Mentor and guide team members in their areas of expertise.
• Create documentation for new systems, services, and technologies, including procedures.
• Prioritize and manage your time effectively, balancing stakeholder expectations, business-as-usual activities, and projects.
• Assist the Commercial team with proposals, statements of work, and supporting documents for prospects.
• Present the Cloud Services vision, technologies, and strategy to executives and technical teams.
• Liaise with customers on virtual infrastructure design, network configuration, migration, and backup/DR strategies.
• Support all Cloud Services as part of an out-of-hours on-call rota.

The ideal candidate will have:

• Expertise in IT infrastructure, including hardware, operating systems, storage, virtualization, and security devices.
• 5+ years of experience in a senior systems administration role, preferably in a service provider environment.
• Knowledge of ITIL, ISO27001, and PCI-DSS standards (preferred).
• Expertise in backup and replication technologies.
• Professional qualifications such as VCP, MCSE, CCNP, or equivalent.
• A proven track record of delivering excellent customer service.
• Effective communication skills, both written and verbal.
• Ability to act independently and show initiative in problem-solving.
• High accuracy, excellent time management, and organizational skills.
• Experience in managing customer relationships and advising clients confidently.
• Ability to handle challenging situations successfully across various management levels.