Senior Infrastructure Engineer

Integrated Care System; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join the Infrastructure Team at Guy's and St Thomas' NHS Foundation Trust as a Senior Infrastructure Engineer. You'll support and maintain vital infrastructure services while collaborating on projects to modernize technology solutions. This role offers significant opportunities for technical growth in a dynamic healthcare environment.

Qualifications

• Significant experience as an Infrastructure Engineer in a large organization.
• Expert knowledge within the Server field with appropriate certification.
• Experience managing commercial enterprise systems.

Responsibilities

• Provide day-to-day support for infrastructure solutions.
• Monitor and manage backup solutions ensuring integrity.
• Contribute to IT infrastructure projects and modernization efforts.

Skills

ITIL Framework

Written and verbal communication

Server hardware fundamentals

Ability to work autonomously

Self-motivation

Education

Educated to degree level

Tools

Commvault

Back-Up Exec

System Centre Configuration Manager

Job description

Go back Guy's and St Thomas' NHS Foundation Trust

Senior Infrastructure Engineer

The closing date is 22 July 2025

Advance Your Technical Career with GSTT's Infrastructure Team

Guy's and St Thomas' NHS Foundation Trust (GSTT) is expanding its Infrastructure Team, offering a fantastic opportunity for IT professionals looking to further develop their technical expertise in a dynamic and supportive environment.

This role is ideal for someone with a foundation in IT who's ready to build on their experience and deepen their skills across key infrastructure areas such as Wintel, Azure, Backup technologies, and broader server infrastructure. You'll be exposed to a wide range of systems and projects, with the chance to take on meaningful responsibilities and grow your technical capabilities.

Join a collaborative team that values innovation, continuous learning, and making a tangible impact on healthcare delivery. If you're ready to take the next step in your IT infrastructure career, we'd love to hear from you.

Main duties of the job

Main Duties and Responsibilities

Support and Maintenance of Infrastructure Services

• Provide day-to-day support for existing infrastructure solutions across the Trust.
• Act as a key contact for managing and maintaining our enterprise backup solution, ensuring data integrity and availability.
• Serve as the primary liaison for our two data centre sites, coordinating access and activities with third-party vendors and internal teams.
• Oversee physical infrastructure tasks such as hardware installations, cabling, and environmental monitoring.

Incident and Request Management

• Respond to and resolve BAU tickets and service requests in line with ITIL best practices.
• Monitor and manage daily system health reports, escalating issues where necessary to ensure service continuity.

Project Involvement

• Contribute to the delivery of IT infrastructure projects, including system upgrades, platform migrations, and new service implementations.
• Collaborate with project teams to ensure infrastructure components are delivered on time and to specification.

Platform Modernization

• Support ongoing efforts to modernize the Trust's server and infrastructure estate, including the adoption of cloud technologies and automation tools.
• Participate in the evaluation and deployment of new technologies to improve performance, scalability, and resilience

About us

Joining our hospital means becoming part of a dedicated and dynamic team that thrives in a fast-paced, yet deeply rewarding environment. As an IT Infrastructure Engineer, you'll be at the heart of a collaborative culture where departments work closely together to overcome challenges and deliver outstanding care through robust and innovative technology solutions.

Every day brings new opportunities to learn and grow, with the support of experienced colleagues and access to continuous professional development. Whether you're resolving critical issues or implementing new systems, your work will have a direct impact on patient care and staff efficiency.

We pride ourselves on fostering a workplace where teamwork, resilience, and a shared sense of purpose drive everything we do. If you're looking for a role where your skills make a real difference and where you're encouraged to develop and thrive, we'd love to hear from you.

Job responsibilities

Below is direct from the official JD which is attached

Job Summary

There are many common services for Infrastructure that require a dedicated focus from a very specialised and defined skill set. These services are now delivered from highly complex platforms that provide common capabilities and economies of scale.

This job will hold responsibility for assisting with the day to day administration of technologies within the Infrastructure Systems Team.

These responsibilities include establishing and maintaining an Incident, Change, and Problem Management Framework, performance/capacity planning and reporting, identified and reported through the Service Desk.

They will also operate and administer the server estate and back up routines. This role monitors the back-up routines, performs data recovery and administers the tape back up library.

In addition, they will work with any third parties or suppliers with secure access to our data centres and dealing with any escalations from the SD or other technical teams.

Services provided by this team

• Access Management utilising Active Directory Authentication, incorporated with Active Directory Federated Services.
• Automation delivered by System Centre Configuration Manager, and System Centre Orchestrator/Desktop Central.

Key Relationships

• Infrastructure Systems Team
• IT service management team
• Managed service providers
• External suppliers
• Trust IT Use

Duties and Responsibilities

• Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and Back-Up Exec Suite of tools
• Support of the back-up and server platform
• Responsible for the daily safe transportation of the data tapes between sites
• Construction and maintenance of manual storage library to house hardware
• Provide rapid response to hardware/software failure incidents between sites
• Assist in change & service transition for the back-up and server platform service catalogue
• Maintenance of infrastructure back-up platform and hardware
• Provide a 3rd line resolution path for service requests including incidents

Person Specification

Qualifications

• Educated to degree level or equivalent relevant technical experience
• Expert knowledge, skills and appropriate certification within the Server field

Skills

• Understanding of the ITIL Framework
• Exposure to Service Management Systems
• Able to work autonomously, prioritise workloads and resource them in response to changing
• Excellent written and verbal communication skills - can explain complex requirements in a clear and concise manner
• Server hardware fundamentals
• Enthusiasm, commitment, self-motivation and a willingness to work in a flexible manner

Experience

• Significant experience as an Infrastructure Engineer in a large highly complex organisation
• Experience in the management of commercial enterprise systems that are hosted on the server platform
• Significant experience of interpreting business requirements and considering the impact on IT services.
• Demonstrable experience of working and managing others to plans and timescales
• Demonstrable experience of producing qualitative work in very aggressive timescales
• Demonstrated experience in building strong relationships with business partners and multi-discipline project delivery teams.
• Proven experience of working within an organisation with full adherence to the ITIL Framework, with a focus on Incident, Problem, and Change Management.
• Proven experience in working in conjunction with IT Managed Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Guy's and St Thomas' NHS Foundation Trust