Senior Infrastructure Engineer
Pax8 UK Limited
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Benefits offered by this job
Job summary
Pax8 UK Limited is seeking a Senior Infrastructure Engineer for a hybrid role based in Farnborough with Bristol as an option. You will lead infrastructure, cloud, networking and telephony initiatives to keep our systems reliable, secure and scalable across regions.
The role emphasizes mentoring engineers, improving automation, and shaping documentation and processes to raise engineering standards. A strong background in Azure/AWS and IaC is essential for success.
Qualifications
- Extensive experience across cloud platforms, infrastructure, networking, servers and telephony.
- Proven diagnostic and troubleshooting ability, especially with complex, multi‑system issues.
- Strong knowledge of Microsoft Azure and Amazon Web Services, with Google Cloud Platform experience beneficial.
- Demonstrated experience with Infrastructure as Code and automation.
Responsibilities
- Leading complex infrastructure, cloud, networking and telephony work that keeps systems reliable, secure and scalable.
- Supporting and improving services across Azure, AWS, hosted cloud environments, servers and enterprise networking.
- Driving automation across manual processes using Terraform, Ansible, Chef, Puppet or PowerShell.
- Mentoring engineers across different technical levels and collaborating with cross‑functional teams.
Skills
Tools
Job description
Pax8 is hiring a Senior Infrastructure Engineer in the UK to strengthen our cloud, networking, telephony and infrastructure capability as we scale the technology marketplace of the future.
As our Senior Infrastructure Engineer, you’ll become a trusted technical escalation point and a key contributor to how we design, improve and support technology across Pax8. Your day‑to‑day will include:
- Leading complex infrastructure, cloud, networking and telephony work that keeps our systems reliable, secure and scalable
- Supporting and improving services across Microsoft Azure, Amazon Web Services, hosted cloud environments, servers and enterprise networking
- Helping shape telephony solutions that give Pax8 stronger control, consistency and visibility across call routing, providers, numbers and business tools
- Working on Pax8 OS, GitHub adoption and technology projects that connect teams across regions
- Driving automation across manual processes using tools such as Terraform, Ansible, Chef, Puppet, PowerShell and AI-enabled approaches
- Acting as a senior troubleshooting partner for complex incidents across cloud, infrastructure, telephony, audio, networking and workplace technology
- Improving documentation, standards, alerting, reporting and disaster recovery practices so knowledge is shared and services become stronger
- Coaching and mentoring LevelI,II andIII engineers, helping the team grow technical confidence and capability
- Partnering with Engineering, Security, Product, Workplace Experience, Vendor and Technology Operations teams to deliver joined‑up solutions
You’ll help reduce dependency on individual specialists, raise the technical standard across the team and create more scalable, repeatable ways of working. Your work will improve how Pax8 supports internal teams, partners and business‑critical platforms — while helping a newer team establish stronger standards for automation, resilience, documentation and service excellence. This is a role where you can leave a visible legacy: better systems, clearer knowledge, stronger engineering practices and a more unified technology experience across regions.
You’ll be a great fit for us if you have:
- Extensive experience across cloud platforms, infrastructure, networking, servers and telephony
- Proven diagnostic and troubleshooting ability, especially with complex, multi‑system issues
- Considerable knowledge of Microsoft Azure and Amazon Web Services, with Google Cloud Platform experience beneficial
- Strong understanding of physical and virtual networking, routing, hosted cloud environments, monitoring, alerting, traffic analysis, load balancing, backup and recovery
- Demonstrated experience with automation and Infrastructure as Code, using tools such as Terraform, Ansible, Chef, Puppet or PowerShell
- Strong Linux experience, and advanced competency with Terminal/Command Line interfaces
- Proven ability to mentor, coach and support engineers across different technical levels
- Confidence working with stakeholders across Technology, Security, Product, Workplace Experience and external providers
- A clear, thoughtful approach to documentation, knowledge sharing and continuous improvement
- An adaptable working style, with the openness to travel occasionally across UK and wider EMEA offices
- English language skills; additional languages would be beneficial
- Helpful additional experience may include: ITIL qualifications Cisco qualifications ISO certification experience Advanced Microsoft Azure, Amazon Web Services or Google Cloud Platform certifications Audit, governance or compliance documentation experience
At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you. We also use thoughtfully applied AI‑enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.
We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the UK.
As part of our hiring process, we are required to undertake pre‑employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third‑party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for.
Offered individuals will be asked to undertake identity, security compliance and reference checks.
Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/
Salary: £45,000 - £65,000 depending on experience
- Bonus: Annual performance bonus
- Long term Incentive Plan (Stock Options)
- 25 days holiday (plus bank holidays)
- Private healthcare covered by Bupa
- Dental Plan covered by Bupa
- Life Assurance Income Protection
- Royal London Workplace pension scheme – 5% employer contribution
- Pax8 Cycle to Work Support Scheme Available
- Dedicated time for training and personal development
- Unlimited access to LinkedIn Learning
- Health & Wellbeing coaching support
- Fun and frequent company and team socials
This is a hybrid role, with at least 3 days per week on site. Farnborough is the primary location, and we are open to Bristol for the right person. At Pax8, our offices are built with our people in mind and they reflect how we work best. They are all open, welcoming spaces that fuel collaboration, encourage creativity, and make it easy to connect, contribute, and have a little fun along the way.
- Amazing new award‑winning offices “SILVER” winners in “The Better Futures London Design Awards” 2025
- Free onsite parking
- Shuttle bus from Farnborough Main station
- On‑site shower
- Regular social & community events
- On‑site top grade coffee machine
- Regular in office visits from our dedicated barista specialist
- Plenty of choice for hotdesking with laptop dock + state of the art curved screens
- Fully stocked snacks cupboard and refreshments fridge
- Large communal Kitchen
- Amazing offices at The Distillery
- City Centre location within a 5‑minute walk from Temple Meads Station
- 3 floors with natural light, break out rooms, balcony spaces and a wellness area
- Games area with X-Box, Table-Tennis, Air-Hockey and Pool Table
- State-of-the-art Top Brewer Coffee Machines on every floor
- Plenty of choice for hotdesking with laptop dock and two monitors
- Regular social and community events
Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast‑growing, dynamic, and high‑energy organisation with a start‑up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Our purpose is to help every small business turn their dreams into reality through the power of technology. Culture is important to us, and at Pax8, its business, and it IS personal. We embody Compassionate Candour by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals. At Pax8, we are passionate, creative, and humorously off‑beat. We work hard, keep it fun, and expect the best!
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