Business Improvement Analyst

MCS Group; Newry; On-site; GBP 35,000 - 40,000; Full time

Job summary

MCS Group is partnered with a well-established NI business to recruit a Senior IT professional responsible for owning IT infrastructure and business systems. The role involves supporting users across multiple sites, ensuring robust infrastructure, and driving ERP and technology improvements.

The successful candidate will lead on infrastructure upgrades, collaborate with vendors, and contribute to cyber security and process improvements.

Qualifications

• 5+ years' experience in IT Support, Infrastructure or Systems Administration.
• Strong Microsoft 365 and Windows infrastructure experience.
• Good networking and troubleshooting skills.
• Experience supporting ERP systems or an interest in learning them.

Responsibilities

• You will become the senior technical resource within the business, supporting users across multiple sites while maintaining and improving the IT infrastructure and business systems.
• Provide senior technical support across Microsoft 365, Windows and networking environments.
• Manage servers, devices, user accounts, licences and IT assets.
• Support and develop the company's ERP system.
• Collaborate with external IT providers and software vendors.
• Support cyber security, backups and access control.
• Deliver infrastructure upgrades, software rollouts and continuous improvement projects.
• Produce technical documentation and improve business processes.

Skills

Microsoft 365

Windows Server

Networking

ERP systems

Communication

Job description

Senior Infrastructure & Business Systems Engineer
Saintfield, County Down | £35,000-£40,000 | Permanent | On-site
MCS Group is delighted to be partnering with a well-established and growing Northern Ireland business to recruit a Senior IT Support Engineer for a newly created position.
This is an excellent opportunity for an experienced IT professional looking to step into a varied role where you'll take ownership of IT infrastructure, support business-critical systems and play an active role in ongoing ERP and technology improvement initiatives.

The Role

You'll become the senior technical resource within the business, supporting users across multiple sites while maintaining and improving the company's IT infrastructure and business systems.

• Providing senior technical support across Microsoft 365, Windows and networking environments.
• Managing servers, devices, user accounts, licences and IT assets.
• Supporting and developing the company's ERP system.
• Working alongside external IT providers and software vendors.
• Supporting cyber security, backups and access control.
• Delivering infrastructure upgrades, software rollouts and continuous improvement projects.
• Producing technical documentation and improving business processes.

What We're Looking For

• 5+ years' experience in IT Support, Infrastructure or Systems Administration.
• Strong Microsoft 365 and Windows infrastructure experience.
• Good networking and troubleshooting skills.
• Experience supporting ERP systems or an interest in learning them.
• A proactive, hands-on approach with excellent communication skills.
• Someone comfortable working independently and taking ownership.

Experience within manufacturing, logistics, distribution or engineering environments would be advantageous.

Package

• Permanent opportunity
• Stable, growing business
• Genuine long-term progression
• Exposure to ERP, automation and business transformation
• Opportunity to make a real impact within the organisation