Senior Information Technology Representative

Lutron Electronics Co., Inc; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Information Systems Specialist to enhance its dynamic London team. This role focuses on maintaining and optimizing IT infrastructure, providing top-notch support to global team members, and troubleshooting various hardware and software issues. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a commitment to delivering high-quality IT support. Join a design-driven technology company known for its innovative smart lighting controls and automated shades, and enjoy competitive benefits while advancing your career.

Qualifications

• Bachelor’s degree in relevant field with a minimum GPA of 2.1.
• Experience in end-user PC helpdesk support and solid knowledge of networks.

Responsibilities

• Provide first- and second-line IT support for global team members.
• Troubleshoot hardware and software issues, ensuring efficient operations.

Skills

IT Support

Problem-Solving

Communication Skills

Analytical Skills

Customer Service

Multitasking

Education

Bachelor’s degree in Information Systems Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Management Information Systems

Tools

MS Office (Word, Excel, PowerPoint)

Windows OS

Office 365

Job description

Overview

We are seeking a Senior Information Systems Specialist to join our dynamic team at our London office. This role involves maintaining, troubleshooting, and optimizing the organization's IT infrastructure, including hardware, software, networks, and systems to support daily operations.

The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality IT support.

Responsibilities

1. Providing first- and second-line support for IT and helpdesk issues to Lutron’s global team members, both remote and in-person.
2. Resolving support calls through diagnostic techniques and relevant questions.
3. Troubleshooting hardware issues with laptops, desktops, printers, scanners, and video conferencing equipment.
4. Addressing software issues, including Windows OS, Office 365, mobile devices, and video conferencing applications.
5. Collaborating with the global PCHD & IT team to resolve escalated issues.
6. Installing, repairing, and maintaining computers, printers, peripherals, and network equipment.
7. Maintaining IT assets through installation, configuration, and decommissioning of equipment.
8. Setting up new hardware and software, ensuring network connectivity.
9. Suggesting procedural improvements to enhance efficiency.

Qualifications

1. Bachelor’s degree in Information Systems Technology, Computer Science, Management Information Systems, or related field.
2. Minimum GPA of 2.1.
3. Experience in end-user PC helpdesk support.
4. Solid knowledge of operating systems and networks.
5. Understanding of PC hardware and basic networking.
6. Excellent problem-solving and communication skills.
7. Service-oriented mindset with attention to detail.
8. Flexibility and ability to manage multiple priorities in a dynamic environment.
9. Travel availability up to 10%.

Required Skills

• Ability to work independently within a team.
• Fluent in English; additional European languages are a plus.
• Strong verbal and written communication skills.
• Excellent analytical skills.
• Sound judgment, decision-making, problem-solving, resilience, and quality focus.
• Hands-on professional approach.
• Ability to multitask in a fast-paced environment.
• Customer-focused with a sense of urgency.
• Proficiency in MS Office applications (Word, Excel, PowerPoint), email, record keeping, and database activities.

Lutron is a design-driven technology company known for industry-disrupting innovation since 1959. We are leaders in smart lighting controls and automated shades, providing IoT products globally. Our commitment to quality and innovation fosters growth and attracts top talent. Join us to advance your career with competitive benefits and opportunities for development. For more information, visit our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity Employer. We welcome qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.