Senior Independence and Wellbeing Practitioner

Suffolk County Council; Bury St Edmunds; Hybrid; GBP 35,000; Full time

Job summary

A local government authority in Bury St Edmunds is seeking a Senior Independence and Wellbeing Practitioner to join their Digital Care Team. This pivotal role focuses on utilizing care technology to support discharge pathways and improve patient outcomes. Ideal candidates will have strong communication skills and experience in an integrated health and social care environment. The position offers a competitive salary with flexible working options and a commitment to staff development.

Benefits

Up to 29 days annual leave

LGPS pension

Training and development opportunities

Flexible working options from day one

Qualifications

• Strong understanding of care technology and its impact on quality of life.
• Experience in a multi-agency setting is advantageous.
• Ability to manage communication and referrals adeptly.

Responsibilities

• Support professionals with care technology in discharge planning.
• Manage the referral process and ensure accurate tracking.
• Deliver training to teams in both hospital and community settings.

Skills

Excellent communication skills

Resilience under pressure

Enthusiasm for multi-agency approach

Ability to adapt to changes

Tools

Care technology knowledge

Cassius Service

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Suffolk County Council – Digital Care Team opportunity within Adult Social Care at West Suffolk House, Bury St Edmunds, Suffolk IP33 3YU. Hybrid working available.

Salary: £34,434 per annum (pro rata for part time)

Hours: 37 hours per week, flexible working options available

Contract: Permanent

Your role

Your opportunity is to join the Digital Care Team as a Senior Independence and Wellbeing Practitioner (Digital Discharge) working at West Suffolk House within Adult Social Care. This role involves using the Cassius Service to support discharge pathways and improve outcomes for patients, families, and staff. You will work closely with social workers, other Independence and Wellbeing Practitioners, and staff across the locality, including health colleagues in hospital and community settings. This role provides hands-on experience with care technology in practice and delivering change in a fast-paced environment.

Your role and responsibilities

Specific tasks include:

• Supporting other professionals to consider care technology as part of discharge planning.
• Supporting care technology assessment.
• Supporting community referrals to prevent hospital admissions, linking in with Integrated Neighbourhood Team Coordinators.
• Managing the referral process (including benefits tracking and recording).
• Supporting communication and awareness raising of Cassius.
• Managing decisions about eligibility.
• Supporting the Alcove Team in prioritising installations. Delivering
• Delivering training to therapy teams – both hospital and community based.
• Shaping and developing the role in line with business needs and changes.
• Working as part of an integrated team with NHS, Social Care and Cassius.

What you will need

• Excellent communication skills.
• The enthusiasm to contribute to a multi-agency approach for responding within urgent timescales.
• Resilience under pressure and the ability to remain positive when challenged.
• Ability to adapt to changes within the role as and when required.
• Excellent knowledge of care technology and Cassius and how this can positively improve quality of life and maintaining adults' independence.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

This team seeks to improve the quality of life and independence of the people we work with by providing care technology at the earliest opportunity in an adult's journey. We focus on minimising hospital stays while maximising opportunities to work with people in a community setting, focusing on reablement and improving health and long-term well-being.

Empowering Everyone

We value potential, possibility and the power of different ideas. We encourage respect and inclusivity, and welcome applications from all individuals, especially those from groups underrepresented in the organisation, as shown in our Workforce Equality Report.

More information

Please contact Michala Carney for a casual conversation. You can reach them by calling 01284 758262 or emailing michala.carney at suffolk.gov.uk

How to apply

1. Read the Job and Person Profile (docx).
2. Click Apply Now to start your online application.
3. Upload a supporting statement answering the following questions (no more than 400 words per question). Use the Supporting Statement Template.

• Can you share an example of how you've used digital tools or technology to support an adult in either facilitating a hospital discharge or preventing an admission?
• This position demands quick thinking, autonomy, and effective decision-making. Could you describe a situation where you showed resilience and maintained a positive outlook while managing pressure or overcoming a significant challenge at work?
• Please give an example of when you collaborated within an integrated health and social care setting to achieve shared outcomes for an individual.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. Present your own work and ideas throughout the process.

Important notes

Closing date: 11.30 pm, 19 October 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. #LI-Hybrid

About Us

We offer a wide variety of careers to suit different skills and ambitions, with flexible working options. We are committed to equality and supporting individual needs. Reimagine the possibilities.

Benefits include:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• LGPS pension
• travel, lifestyle, health and wellbeing benefits
• performance-related pay progression and annual cost-of-living increases
• training and development opportunities
• career development opportunities across the organisation
• diverse staff networks
• flexible working options from day one

If you want to know more about our benefits, values and equality commitments please visit the Suffolk County Council careers website.