Senior Identity Manager

LGBT Jobs; Manchester; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

National Highways is seeking a Senior Identity Manager to oversee delivery, governance and continual improvement of Identity and Access Management services. You will ensure identities are validated, authorised and managed in line with security policies and regulatory requirements, enabling the right access at the right time.

The role is hybrid with two days per week in the office and can be based at any National Highways office across the UK, with some travel.

Qualifications

• Experience in providing or managing service teams delivering fulfilment and support.
• Experience in maintaining live technology services.
• Experience in supplier management with performance reporting and remediation.
• Experience or knowledge of access control systems.
• Knowledge of change management processes.
• Experience with first/second-line support of operational services and tools like ServiceNow.

Responsibilities

• Manage suppliers of identity services to ensure effective delivery and value.
• Maintain Identity processes and knowledge-based articles aligned with policy and processes.
• Implement and enforce identity policies to ensure compliant access.
• Manage incidents and inquiries, providing resolutions and guidance.
• Oversee delivery and transition of systems into Identity Assurance Governance and PAM monitoring.

Skills

Service teams

Live technology services

Supplier management

Access control systems

Change management

ServiceNow

Tools

ServiceNow

Job description

Senior Identity Manager role overseeing IAM services

Hybrid role with two days per week in the office, UK-wide location

Requirement for SC clearance and five years' UK residency

Responsibilities include supplier management, incident resolution, and systems transition

Qualifications include experience in service teams, technology services, and access control systems

About the role.

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network.

The Senior Identity Manager is responsible for overseeing the delivery, governance, and continual improvement of Identity and Access Management (IAM) services across the organisation. The role ensures user and system identities are validated, authorised, and managed in line with security policies, regulatory requirements, and organisational objectives, ensuring the right people and systems have the right access to the right resources at the right time.

The role also leads on service performance, supplier management, incident resolution, and the successful transition of systems into IAM governance frameworks, strengthening the organisation's security posture and contributing to a secure, high-performing, and user-focused digital environment.

This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings.

Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process.

• Manage suppliers of identity services to ensures services are delivered effectively, meet quality expectations, and provide value to users and stakeholders
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations.
• Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture
• Manage the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and authorised.

About you.

• Demonstrate experience of providing or managing service teams providing fulfilment and support.
• Experience in managing or providing maintenance of live technology services.
• Experience of supplier management, ideally a technology service provider, including performance reporting, action tracking and identification of remediation.
• Experience or knowledge of systems that provide or manage access controls.
• Knowledge of change management processes.
• Experience of providing or managing first and second-line support of operational services administration or use of support tools such as ServiceNow.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.