Senior Identity Manager

National Highways; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

National Highways is seeking a Senior Identity Manager to lead Identity and Access Management services across the organisation. You will oversee governance, incident resolution, and supplier management, ensuring compliant access controls and security posture.

The role is hybrid with two days in the office and may require travel across UK offices. SC clearance is preferred or obtainable, with five years' UK residency for vetting.

Qualifications

• Experience providing or managing service teams to fulfilment and support.
• Experience maintaining live technology services.
• Experience with supplier management and performance reporting.

Responsibilities

• Manage suppliers of identity services to ensure services delivered effectively and with value.
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy and processes.
• Implement and enforce identity policies and standards for compliant access.
• Manage incidents and enquiries, providing resolution and guidance to support a high-performing team.
• Oversee delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring.

Job description

About the role.

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network.

The Senior Identity Manager is responsible for overseeing the delivery, governance, and continual improvement of Identity and Access Management (IAM) services across the organisation. The role ensures user and system identities are validated, authorised, and managed in line with security policies, regulatory requirements, and organisational objectives, ensuring the right people and systems have the right access to the right resources at the right time.

The role also leads on service performance, supplier management, incident resolution, and the successful transition of systems into IAM governance frameworks, strengthening the organisation's security posture and contributing to a secure, high-performing, and user-focused digital environment.

This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings.

Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process.

• Manage suppliers of identity services to ensures services are delivered effectively, meet quality expectations, and provide value to users and stakeholders
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations.
• Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture
• Manage the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and authorised.

About you.

• Demonstrate experience of providing or managing service teams providing fulfilment and support.
• Experience in managing or providing maintenance of live technology services.
• Experience of supplier management, ideally a technology service provider, including performance reporting, action tracking and identification of remediation.
• Experience or knowledge of systems that provide or manage access controls.
• Knowledge of change management processes.
• Experience of providing or managing first and second-line support of operational services administration or use of support tools such as ServiceNow.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.