Senior IDeaS Success Manager, Enterprise

IDeaS; United Kingdom; On-site; GBP 50,000 - 75,000; Full time

Job summary

A global leader in revenue management solutions, IDeaS seeks a Senior Success Manager to enhance client experiences and drive satisfaction within the hospitality technology sector. This role involves managing complex client relationships, aligning internal teams for seamless support, and leveraging analytical skills to anticipate client needs. The ideal candidate will hold extensive experience in customer success or revenue management, showcasing strong strategic thinking and communication skills.

Qualifications

• 5+ years of experience in Customer Success or Client Relationship Management in the hospitality technology industry.
• OR 8 years of Hotel Revenue Management experience at a Corporate Level.
• Strong understanding of Revenue Management or Revenue Analytics technologies.

Responsibilities

• Serve as the primary post-sale contact to develop advocates at all levels of client organizations.
• Foster strategic partnerships to drive satisfaction, retention, and growth.
• Lead cross-functional teams to achieve successful client outcomes.

Skills

Customer Success Management

Client Relationship Management

Revenue Management

Strategic Thinking

Analytical Skills

Communication Skills

Presentation Skills

Job description

The Sr. IDeaS Success Manager, Enterprise brings innovation and clarity to our Enterprise client's experience with IDeaS. The Sr. IDeaS Success Manager manages complex Enterprise client issues, often by partnering with other teams to support the success of our Enterprise Clients. By providing the highest quality service and support, the Sr. IDeaS Success Manager fosters strong, ongoing relationships with key enterprise contacts, ensuring high client retention and satisfaction..

What you’ll be doing...

• Serve as the primary post-sale point of contact to develop strong advocates at all levels of the client’s organization (user to Exec) that enables you to become a trusted partner and advisor to your clients responsibility.
• Foster a strategic partnership with your client's Account Director to drive satisfaction, retention, and growth by understanding their objectives and anticipating impacts on IDeaS to maximize client value.
• Develop and nurture strong collaborative relationships with Service Delivery and Product team members to ensure seamless project and support execution and continuous improvement.
• Ensure clear and aligned communication with clients at all levels, including executives, maintaining accountability for consistency and transparency.
• Leverage a disciplined and structured approach to effectively resolve and communicate complex Enterprise client issues, ensuring timely solutions and enhancing client trust and satisfaction.
• Lead cross-functional teams to achieve successful client outcomes by leveraging strong interpersonal skills, strategic vision, and collaborative problem-solving.
• Identify opportunities for clients to maximize the benefits of IDeaS solutions and enhance user engagement.
• Partner with the Enterprise Project Manager to support and execute Enterprise Roll-out activities, ensuring seamless implementation and client satisfaction.
• Lead internal executive stakeholder meetings and actively participate in external business review meetings to drive strategic initiatives and ensure alignment with client goals.
• Draft Statements of Work (SOWs) and independently manage internal and external projects in the absence of a Project Manager.
• Exhibit innovative thinking and adaptability by effectively managing tasks and projects that have not been done before, without relying on documented processes or procedures.
• Proactively maintain an in-depth knowledge of the IDeaS Enterprise Solution and its business applications, including the business issues it solves, to anticipate client needs and deliver innovative solutions.
• Proactively monitor client success by regularly tracking and analyzing key metrics and measurements to identify opportunities for improvement and ensure optimal outcomes.
• Perform other duties, as needed and assigned.

What you’ll bring to us…

• 5+ Years of Customer Sucess or Client Relationship Management experience from hospitality technology industry or hotel technology industry. OR 8 Years Hotel Revenue Management experience at a Corporate Level (above property level).
• Strong understanding of Revenue Management or Revenue Analytics technologies in the hospitality / travel sector.
• Analytical and technical skills balanced by an ability to navigate the larger strategic picture and have strategic level conversations with senior stakeholders.
• Strong Presenational and excellent communication skills to be able to present to senior leadership both internally and externally.

Who we are....

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:To qualify, applicants must be legally authorized to work in either the United Kingdom or Spain and should not require, now or in the future, sponsorship for employment visa status.

All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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