Senior ICT Service Desk Technician

Ross Real Estate Services; North West Leicestershire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A progressive organization in North West Leicestershire is seeking a Senior ICT Service Desk Technician to enhance their ICT team. The role involves providing 1st and 2nd line technical support, maintaining ICT infrastructure, and participating in projects. Opportunities for professional growth and a vibrant workplace culture are offered, along with excellent benefits including private healthcare and a generous holiday package.

Benefits

Agile working

Mileage allowance

Private healthcare options

Discount schemes

Focus on health and well-being

Qualifications

• Experience in 1st and 2nd line technical support roles.
• Hands-on approach with flexibility to visit sites.
• Proven ability to collaborate and support team members.

Responsibilities

• Provide maintenance and development of ICT systems and security.
• Support end users and contribute to ICT strategy.
• Handle incidents, problems, and change requests.

Skills

1st and 2nd line technical support

ICT infrastructure maintenance

Data security control

Incident management

Proactive support

Job description

CONNECTING FUTURES

Supporting every employee of Futures Housing Group is our dedicated ICT Team. No matter the issue, their determination is to resolve problems and continuously improve our service.

Due to internal promotion, we're looking for a Senior ICT Service Desk Technician to support our team.

We're a progressive company with a dynamic environment, offering opportunities to apply your skills in providing 1st and 2nd line technical support.

You will demonstrate team spirit, be hands-on, flexible, and willing to attend sites as needed. You will also have the opportunity to participate in upcoming ICT projects and manage tasks as required.

You will share your knowledge, support colleagues, and work collaboratively with the group to deliver excellent customer service.

A Few Key Points From Our Role Profile

• Provision, maintenance, support, and development of ICT infrastructure, systems, and data security controls to ensure their availability, reliability, and integrity.
• Provide 1st and 2nd line technical support, proactively supporting end users and ICT colleagues, and contributing to the group's ICT strategy.
• Support the ICT team with technical input, data preparation, procurement, maintaining supplier records, and generating management reports.
• Manage incidents, problems, support, and change requests, escalating as necessary.

So, what's in it for you?

If successful, you'll join a vibrant organization with a fantastic culture. Benefits include agile working, mileage allowance, private healthcare options, discount schemes, and a focus on health and well-being. You'll have opportunities for personal and professional growth, knowing you're helping communities thrive.

Your working week will be 37 hours. We offer 25 days holiday plus bank holidays, concessionary days at Christmas, and options to buy or sell holiday entitlement.

Our state-of-the-art, flexible workspace provides a great environment and social spaces. We also provide agile kits and access to Touchdown Points for work and collaboration.

We are proud to hold the Investor in People Platinum award, recognizing our commitment to employee experience.

To begin your journey with Futures, please review our Role Profile. Note that we may contact candidates or close the vacancy early.

Who We Are

Futures is a great place to work, supporting our people to achieve excellent results. Our vision is 'Great places, great services, and great tomorrows' for communities across the East Midlands. We invest in our people, providing skills, tools, and flexibility to excel in their roles.