Senior ICT Project Manager

The Parliamentary and Health Service Ombudsman; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

An independent national ombudsman service in London is looking for a Senior Project Manager to lead ICT projects. This role involves managing a portfolio of projects focused on business process redesign and digital transformation. Candidates with experience in public-facing services and tools like Microsoft Dynamics and Microsoft365 are encouraged to apply.

Qualifications

• Experience in delivering projects involving public-facing services.
• Proven track record in managing ICT projects.
• Strong networking and communication skills.

Responsibilities

• Lead the delivery of ICT programmes and projects.
• Manage and report on project progress.
• Ensure adherence to the required quality standards.

Skills

Project management

Microsoft Dynamics

Microsoft365

Public service delivery

Job description

PHSO is an independent national ombudsman service. We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other public organisations. We do this fairly and without taking sides. Our service is free.

About the role

We are excited to be expanding our ICT team and are looking to recruit a Senior Project Manager.

You'll be joining at an exciting time as we continue our digital transformation. We have a portfolio of projects encompassing business process redesign, data, and technology refresh. This is a great opportunity to work for an organisation that makes a difference.

If you've previously delivered projects that involve a public facing service, Microsoft Dynamics, Microsoft365, and Smarter Working we would love to hear from you.

Job Description
• Lead the delivery of one or more of ICT's programmes or projects
• As a key member of the ICT, contribute to the planning and development of the team's roadmap of improvement projects. This will include networking to promote the work of the ICT across the PHSO and contributing to ICT's vision and objectives.
• Proactively manage and report on progress, taking corrective action as required to keep tasks, teams, and individuals on track and within budget
• Ensure adherence to Portfolio Management Office methodologies and standards across the programme/project to deliver new products/services to required quality standards
• Undertaking internal and external networking practices with the aim of continually enhancing and developing professional awareness, knowledge, skills, and other abilities.
• Resolve conflicts and propose workable solutions to issues as they arise. Negotiate for agreement and implement remedial action plans.
• Identify, analyse, track, and manage programme and project benefit contributions throughout the lifecycle and through to realisation
• Define communication strategies and plans, appropriate for the specific programme/project, its various stakeholders, and other audiences
• Manage communication failures and implement remedial action
• Work closely with Internal and External Communications teams to ensure effective, timely and high-quality programme/project communications across PHSO and external stakeholders as appropriate
• Manage suppliers, including contract negotiation and procurement

How to apply

Please submit your CV by 10am 8th April 2022.

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