Senior ICT Consultant - 3rd Line - Buckingshire & Berkshire

Planet Recruitment; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Senior ICT Consultant in Greater London to support primary schools. Responsibilities include managing IT hardware and software, resolving technical issues, and providing network support. The ideal candidate will possess skills in Windows Server, Active Directory, and cloud technologies, with a focus on customer service and problem-solving.

Benefits

Pension Scheme

Car scheme

Cycle scheme

Eye care scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Qualifications

• Ability to handle 2nd/3rd line issues and respond to ICT emergencies.
• Resolve technical issues impacting school functions.
• Provide internal network support.

Responsibilities

• Manage technical duties related to computer networks and desktop services.
• Lead installation and repair of computers.
• Support and mentor 1st/2nd line support roles.

Skills

Windows Server, Active Directory and Microsoft Operating Systems

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365/Azure

Experience of leading on installations of servers and networks

Outstanding levels of customer service

Job description

Overview

Position: Senior ICT Consultant

Location: Milton Keynes

Salary: 30,000 - 35,000

Benefits:

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

Responsibilities

• Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints.
• Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
• Provide internal network support.
• Help with the support/mentoring of the 1st/2nd support roles.
• Enforcing and monitoring in line with School policies
• Internal staff training
• Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
• Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

Skills/Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly HyperV
• Cloud Technologies - Office365/Azure
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.