Senior ICT Consultant

JR United Kingdom; Amersham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A technology support company based in the UK is looking for an experienced Senior ICT Consultant to join their team. The role involves supporting primary schools, managing IT issues, and providing exceptional customer service. Candidates should have a passion for technology and excellent communication skills. A driving license and vehicle are required, and the salary ranges from £30,000 to £35,000 with additional benefits.

Benefits

Pension scheme

Electric/hybrid car scheme

Cycle scheme

Eye care vouchers

Mental health first aid

Employee assistance programs

Recognition programs

Qualifications

• 2-3 years of experience as a Senior ICT Technician or in a 2nd/3rd support role in the education sector.
• Ability to troubleshoot effectively and enhance services.
• Excellent communication and organizational skills.

Responsibilities

• Handle 2nd/3rd line issues and respond to ICT emergencies.
• Resolve technical issues impacting school operations.
• Provide internal network support and staff training.

Skills

Experience with Windows Server

Active Directory

Microsoft Operating Systems

Virtualization Technologies, especially HyperV

Cloud Technologies such as Office365/Azure

Excellent customer service skills

Proactive decision-making skills

Strong team player

Job description

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Senior ICT Consultant

Amersham, High Wycombe, Windsor & Maidenhead

£30,000 - £35,000

Turn IT On is currently seeking an experienced ICT Consultant/Senior ICT Technician who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn, and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire.

This role involves supporting a Trust of primary schools where you will act as the liaison between your schools and Turn IT On, ensuring they are informed about the products and services we provide, and managing customer accounts. Responsibilities include maintaining IT hardware and software across school sites, helping improve ICT provision, and enabling effective teaching and learning through ICT solutions.

To be suitable for this role, you should have a passionate interest in IT and a solid technical background, be self-driven, and enthusiastic about offering exceptional customer service. Excellent communication and organizational skills are essential for liaising regularly with the school’s senior management team.

Our ideal candidate should have at least 2-3 years of experience working as a Senior ICT Technician or in a 2nd/3rd support role within the education sector, although this is not essential. You should be capable of working independently, troubleshooting effectively, and proactively seeking ways to enhance our services.

Responsibilities include:

• Handling 2nd/3rd line issues, responding to ICT emergencies and school complaints.
• Resolving and managing technical issues impacting school operations by providing robust solutions.
• Providing internal network support.
• Supporting and mentoring 1st/2nd support roles.
• Enforcing and monitoring policies in line with school regulations.
• Providing internal staff training.
• Leading installation or repair of computers with standardized applications and networking software, diagnosing and solving operational problems.
• Managing a wide range of technical duties related to the computer network and desktop services, including upgrades and installations of hardware such as desktops, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns, and hardware.

Skills and Abilities:

• Experience with Windows Server, Active Directory, and Microsoft Operating Systems.
• Knowledge of Virtualization Technologies, especially HyperV.
• Experience with Cloud Technologies such as Office365/Azure.
• Leadership experience in server and network installations.
• Proactive decision-making skills during ICT emergencies.
• Excellent customer service skills with positive, proactive communication, both verbal and written.
• Flexible, adaptable, friendly, and approachable.
• Strong team player with the ability to work independently, plan, and organize effectively.

The role is full-time, full-year. The successful candidate will undergo enhanced DBS and safeguarding checks. Due to the location, a driving license and own vehicle are required.

Salary ranges from £30,000 to £35,000, negotiable for the right candidate. Benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care vouchers, mental health first aid, employee assistance, and recognition programs.

Turn IT On is part of the Transforming Learning Group (TLG), providing ICT support, MIS support, GDPR services, and software training to over 5,000 UK schools with 400+ staff. We prioritize schools' needs to facilitate teaching and learning.

We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment.

Flexible working options available.

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REF-223 116

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