Senior ICT Analyst

Service Care Solutions Ltd; King's Lynn and West Norfolk; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

A leading public sector organization is seeking a Senior ICT Analyst to enhance and support core business applications. This hybrid role involves driving innovation, mentoring junior staff, and ensuring ICT security compliance. Join a collaborative culture that values improvement and offers competitive salary and benefits.

Benefits

Competitive salary with progression

Hybrid working model

Inclusive and collaborative culture

Access to employee benefits and development opportunities

Qualifications

• Proven experience in supporting and developing ICT systems and applications.
• Understanding of ITIL principles, particularly incident, problem, and change management.
• Full UK driving licence and access to a vehicle for work-related travel.

Responsibilities

• Act as technical lead for key ICT applications, offering expert guidance.
• Drive continuous improvement using service data and user feedback.
• Mentor and support junior analysts, graduates, and apprentices.

Skills

SQL Server

Reporting tools

Excel

Analytical mindset

Problem-solving

Communication skills

Education

Degree or relevant ICT qualification

Job description

Job Title: Senior ICT Analyst Location: Lyndhurst, SO43
Salary: £38,928 – £41,895 per annum (up to £43,093 for exceptional performance)
Working Pattern: Hybrid (50% office-based)

About the Role Are you an experienced ICT professional looking for your next challenge? We’re recruiting a Senior ICT Analyst to join a forward-thinking public sector organisation based in the beautiful New Forest.
This is a key role where you’ll lead the development, enhancement, and support of core business applications, ensuring they run smoothly and securely for daily operations. It’s a fantastic opportunity to drive innovation, lead system improvements, and support business-critical technologies.

Key Responsibilities

• Act as technical lead for key ICT applications, offering expert guidance on infrastructure, functionality, and security.
• Drive continuous improvement using service data and user feedback.
• Collaborate with internal teams and external suppliers to manage system changes and implement robust fixes.
• Mentor and support junior analysts, graduates, and apprentices to promote knowledge sharing and team development.
• Produce monthly reports, maintain accurate system documentation, and contribute to business continuity planning.
• Ensure compliance with ICT security and contribute to disaster recovery initiatives.
• Maintain licensing and contract awareness for supported applications.

What We’re Looking For

• Proven experience in supporting and developing ICT systems and applications.
• Strong skills in SQL Server (or equivalent), reporting tools, and Excel.
• Understanding of ITIL principles – particularly incident, problem, and change management.
• Analytical mindset with excellent problem-solving and communication skills.
• Degree or relevant ICT qualification.
• Full UK driving licence and access to a vehicle for work-related travel.

Desirable

• Experience leading or supervising technical staff.
• Evidence of continuous professional development in ICT or related fields.

What’s on Offer

• Competitive salary, with potential to progress to £43,093.
• Hybrid working model (50% office-based).
• Inclusive, collaborative culture that values innovation and improvement.
• Opportunity to make a real impact within a progressive public sector organisation.
• Access to a wide range of employee benefits and development opportunities.

Interested in joining a team that values innovation, supports career growth, and plays a key role in improving public services?

Apply today or get in touch to find out more via emailing [e-mail] calling 01772 208962