Senior HVAC Technician Heat Pumps - Trane UK Ltd

ZipRecruiter; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading climate solutions company is seeking an HVAC Senior Technician in Bolton, England. This role involves providing exceptional technical support and customer service while maintaining customer equipment to the highest standards. The ideal candidate will have strong interpersonal skills, proficiency in diagnostic tools, and a commitment to continuous improvement. Competitive salary and benefits are offered.

Benefits

Competitive salary

Company vehicle

Healthcare benefits

Life insurance

Wellbeing platforms

Qualifications

• Proven experience in service or field-based technician role.
• Ability to diagnose system problems effectively.
• Proficiency in using technology and various hand-tools.

Responsibilities

• Provide exceptional customer service and technical support.
• Perform Planned Preventative Maintenance and customer breakdowns.
• Build and maintain strong customer relationships.

Skills

Customer service principles

Interpersonal skills

Analytical thinking

Problem-solving abilities

Microsoft Office proficiency

Education

F-Gas certification

Tools

Diagnostic software

Hand-tools

Job description

Job Description

At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:
The HVAC Senior Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes, whilst coaching and supporting the team in the region.

Key Responsibilities:

Customer and Technical:
• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and other senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:
• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Effective communication skills
• Analytical thinking and problem-solving abilities.
• Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:
• People and communication skills with a positive mindset
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.

You can look forward to:
• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company vehicle
• A fast-paced working environment
• An excellent working culture and community
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to , , , , , , , , , marital status, , status as a protected veteran, or any legally protected status.