Senior HVAC Technician Heat Pumps - Trane UK Ltd

Trane Technologies; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an HVAC Senior Technician, where you'll provide exceptional customer service and technical support while maintaining high standards of service. This role allows you to maximize technician productivity and enhance customer experiences through effective communication and collaboration with various teams. You'll work in a dynamic environment that values your contributions, offering a competitive salary and comprehensive benefits, including a company vehicle. Embrace the opportunity to make a significant impact and grow in your career while being part of a supportive community.

Benefits

Company Vehicle

Healthcare

Life Insurance

Pension

Wellbeing Platforms

Ongoing Learning and Development

Fast-Paced Working Environment

Structured Induction

Excellent Culture and Community

Qualifications

• Proven experience in service or field technician roles.
• Strong knowledge of customer service principles and technical support.

Responsibilities

• Diagnose system problems and perform Planned Preventative Maintenance.
• Build and maintain strong customer relationships and generate reports.

Skills

Customer Service Principles

Analytical Thinking

Problem-Solving

Interpersonal Skills

Technical Support

F-Gas Certification

Microsoft Office Suite

Education

Skilled-based Certificates

Tools

Diagnostic Software

Apps

Job description

At Trane Technologies^TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The HVAC Senior Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial part in delivering the highest standards of service efficiently to maintain customer plant and equipment as installed on site, covered by our maintenance and service contract. The goal is to maximize technician productivity, enhance the customer experience, and improve operational processes while coaching and supporting the regional team.

Key Responsibilities:

Customer and Technical:

• Diagnose system problems when servicing products and equipment during assigned projects and customer site visits.
• Perform Planned Preventative Maintenance (PPM), respond to customer breakdowns, warranty work, hire, and commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted contact.
• Collaborate with Service desk, Sales, and Operations teams to share key customer insights.
• Use cutting-edge software, diagnostic tools, and hand tools, following blueprints or engineering specifications, to diagnose and repair units.
• Generate reports on completed work orders.
• Foster strong customer relationships through excellent service.
• Communicate updates and drive continuous improvement with supervisors, service managers, senior technicians, and customers.

Internal Controls and Administration:

• Proven experience in a service or field technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal and motivational skills.
• Effective communication skills.
• Analytical thinking and problem-solving abilities.
• Proficiency in Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

• People skills and a positive mindset.
• Ability to work independently.
• Appropriate skilled-based certificates with F-Gas.
• Availability to cover standby and call outs, including weekdays, weekends, and bank holidays.
• Proficiency in Microsoft Office Suite.
• UK Driver's license, as a company vehicle will be provided.
• Right to Work confirmed for the country of application.

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing platforms.
• Company vehicle.
• A fast-paced working environment.
• An excellent culture and community.
• A structured induction with ongoing learning and development.
• A role where you can make a significant contribution to our business.

We offer competitive compensation and comprehensive benefits. We are an equal opportunity employer; all qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or any protected status.