Senior Human Factors Practitioner (FTC)

NATS Limited; Prestwick; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading air navigation service provider is seeking a Senior Practitioner on a Fixed Term Contract until September 2026. The role involves managing multiple Human Factors projects and ensuring delivery aligns with customer needs and standards. Candidates should have a relevant degree and significant experience in safety-critical environments. Flexible working arrangements are available.

Benefits

Flexible working arrangements

Modern office facilities

Qualifications

• Significant HF experience in safety-critical industries.
• Registered member of a recognised HF institute or equivalent experience.
• Proven ability to work independently and influence change in multidisciplinary teams.

Responsibilities

• Build and maintain relationships with programme customers and stakeholders.
• Collaborate with technical peers to improve delivery efficiency.
• Deliver technical work as required across programmes.

Skills

Human Factors expertise

Data analysis

Project management

Communication skills

Education

MSc or BSc in Human Factors or related field

Job description

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External Job Description

NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

JOB PURPOSE

We're currently looking to recruit for a Senior Practitioner on a Fixed Term Contract until September 2026. You will manage up to five major Human Factors (HF) projects in key business areas such as Operations, Technology, or Airspace. Ensuring delivery to time, cost, quality, and scope, balancing resources and customer needs. They work closely with external technical peers (e.g. ATC, Tech Safety, Validation).

DUTIES

• Build and maintain relationships with programme customers and stakeholders, acting as the main contact for delivery
• Collaborate with technical peers and Business Process Experts to improve delivery efficiency and effectiveness
• Ensure resourcing reflects all customer requests for their projects
• Deliver technical work as required across programmes
• Ensure compliance with NATS processes
• Provide ad-hoc HF expertise to customers and projects
• Scope, plan, implement, and report on complex technical tasks with minimal guidance, coordinating with peers
• Identify and escalate conflicts or concerns to the appropriate manager
• Complete tasks on time, to quality standards, and customer satisfaction, including technical analysis and deliverables
• Respond to queries, advise, and influence customers with minimal guidance
• Represent and promote the HF team internally and externally, building a strong network
• Coach and mentor junior team members on technical and non-technical matters

QUALIFICATIONS/SKILLS

• MSc or BSc in Human Factors or related field (e.g. Psychology, Biomechanics)
• Significant HF experience in safety-critical industries
• Registered member of a recognised HF institute (e.g. CIEHF, BPS) or equivalent experience
• Proven ability to work independently and influence change in multidisciplinary teams.
• Demonstrated success in leading projects and delivering solutions to tight deadlines
• Commercial acumen and experience with internal and external customers.
• Strong track record in HF within safety-critical environments or equivalent academic background
• Comfortable with ambiguity, able to assimilate unfamiliar information and provide sound HF advice aligned with regulations and NATS' Safety Management System

ADDITIONAL SKILLS

• Strong process understanding
• Knowledge of HF techniques
• Skilled in data analysis and interpretation
• Effective time management and planning
• Strong networking and relationship-building
• Excellent written and verbal communication
• Detail-oriented and accurate
• Confident in spotting and reporting errors
• Quick to learn and share new information
• Creative in solving business challenges
• Clear and concise documentation skills
• Proactive, motivated, and decisive
• Logical thinker with strong focus on detail
• Team player who tackles issues early
• Identifies and meets business needs

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information please visit - Why NATS?

We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We also welcome discussions on flexible and part-time working arrangements. Find out more here

If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry