Senior HRIS Analyst - SME-People Services

Medirest Signature; Metropolitan Borough of Solihull; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading company in the HR space is seeking a Senior HRIS Analyst to join their team. The role requires strong expertise in SAP HCM and HR systems, serving as a subject matter expert to enhance HR data processes and improve service delivery. Benefits include competitive salary, hybrid working, and a supportive work environment focused on personal growth and development.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Up to 6% contributory pension scheme

Free onsite parking

Serco discounts on various services

Employee Assistance Programme

Career development training opportunities

Qualifications

• Strong hands-on experience with SAP HCM and EIC.
• Operational HR knowledge and understanding of employment law.
• Advanced Excel skills and analytical capability.

Responsibilities

• Manage HR data processes, improving service delivery and data integrity.
• Act as SME for HRIS data processes and core HR systems.
• Lead projects and process transitions from project to operational teams.

Skills

Data accuracy

Process improvement

Communication

Stakeholder management

Analytical capability

Tools

SAP HCM

EIC (CRM)

Advanced Excel

Job description

Senior HRIS Analyst - SME

Hybrid - 2 days per week in our Solihull, Hook or London office
Permanent, Full Time

Salary -£35,000-£40,000 dependent on experience per annum

Are you passionate about data accuracy, process improvement, and HR systems excellence?

We're looking for a knowledgeable and driven Senior HRIS Analyst to join our dynamic People Operations function. As a key subject matter expert (SME), you'll support the HRIS Manager in managing HR data processes, improving service delivery, and ensuring data integrity across our core systems.

You'll act as a key bridge between BAU and project teams, leading data and system initiatives, enhancing operational performance, and helping shape the future of HR services across our business.

As part of this you will:

• Serve as an SME for HRIS data processes and core HR systems.
• Manage and review service tickets, balancing workload by volume and priority.
• Drive improvements to HRIS services, processes, and customer experience.
• Monitor and ensure delivery of KPIs and SLAs across onshore and offshore teams.
• Support coordination of project and BAU activities within the HR Data and HRIS teams.
• Act as liaison with business units to understand service needs and escalate as appropriate.
• Provide guidance and impact analysis for changes affecting organisational and people data.
• Lead the transition of system and process changes from project to operational teams.
• Own and maintain data governance documentation, including Local Work Instructions (LWIs).
• Ensure HR data transactions are accurate and interface effectively across all connected systems.
• Oversee HRIS support for major HR events (e.g., TUPE transfers, annual leave renewals, pay reviews).
• Identify knowledge gaps and lead training sessions to upskill the team.
• Handle escalations, complaints, and support wellbeing of team members.
• Identify risks and propose mitigation strategies proactively.

What you'll need to do the role:

Essential Experience and Skills:

• Strong hands-on experience with SAP HCM and EIC (CRM).
• Knowledge of payroll systems and HRIS data flow across complex organisational structures.
• Good operational HR knowledge and understanding of employment law.
• Advanced Excel skills and analytical capability.
• Excellent communication and stakeholder management abilities.
• A commercial and customer-focused mindset with the ability to deliver pragmatic solutions.
• Proven ability to manage multiple priorities and lead change across teams.

Desirable:

• Experience with other ERP platforms.
• Exposure to multinational or matrixed business environments.
• Previous experience in an HR Shared Services or Centre of Excellence (CoE) environment.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain aworld of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.