Senior HRIS Analyst SME

Serco Group plc; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A renowned service organization is seeking a Senior HRIS Analyst to enhance HR systems and data accuracy. This pivotal role supports data processes and improves service delivery while acting as a liaison between teams. The ideal candidate is proficient in SAP HCM, possesses strong analytical skills, and demonstrates excellent communication abilities. Join a team dedicated to a better future with numerous career advancement opportunities and a supportive workplace culture.

Benefits

25 days annual leave plus bank holidays

Up to 6% contributory pension scheme

Employee Assistance Programme

Health Cash Plans

Career development training

Diversity and inclusion initiatives

Qualifications

• Strong hands-on experience with SAP HCM and EIC (CRM).
• Good operational HR knowledge and understanding of employment law.
• Proven ability to manage multiple priorities and lead change.

Responsibilities

• Serve as an SME for HRIS data processes and core HR systems.
• Drive improvements to HRIS services, processes, and customer experience.
• Lead transitions of system and process changes.

Skills

SAP HCM

Analytical skills

Stakeholder management

Advanced Excel

Customer-focused mindset

Job description

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Senior HRIS Analyst - SME

Hybrid - 2 days per week in our Solihull, Hook or London office
Permanent, Full Time

Band 5

Are you passionate about data accuracy, process improvement, and HR systems excellence?

We're looking for a knowledgeable and driven Senior HRIS Analyst to join our dynamic People Operations function. As a key subject matter expert (SME), you'll support the HRIS Manager in managing HR data processes, improving service delivery, and ensuring data integrity across our core systems.

You'll act as a key bridge between BAU and project teams, leading data and system initiatives, enhancing operational performance, and helping shape the future of HR services across our business.

As part of this you will:

• Serve as an SME for HRIS data processes and core HR systems.
• Manage and review service tickets, balancing workload by volume and priority.
• Drive improvements to HRIS services, processes, and customer experience.
• Monitor and ensure delivery of KPIs and SLAs across onshore and offshore teams.
• Support coordination of project and BAU activities within the HR Data and HRIS teams.
• Act as liaison with business units to understand service needs and escalate as appropriate.
• Provide guidance and impact analysis for changes affecting organisational and people data.
• Lead the transition of system and process changes from project to operational teams.
• Own and maintain data governance documentation, including Local Work Instructions (LWIs).
• Ensure HR data transactions are accurate and interface effectively across all connected systems.
• Oversee HRIS support for major HR events (e.g., TUPE transfers, annual leave renewals, pay reviews).
• Identify knowledge gaps and lead training sessions to upskill the team.
• Handle escalations, complaints, and support wellbeing of team members.
• Identify risks and propose mitigation strategies proactively.

What you'll need to do the role:

Essential Experience and Skills:

• Strong hands-on experience with SAP HCM and EIC (CRM).
• Knowledge of payroll systems and HRIS data flow across complex organisational structures.
• Good operational HR knowledge and understanding of employment law.
• Advanced Excel skills and analytical capability.
• Excellent communication and stakeholder management abilities.
• A commercial and customer-focused mindset with the ability to deliver pragmatic solutions.
• Proven ability to manage multiple priorities and lead change across teams.

Desirable:

• Experience with other ERP platforms.
• Exposure to multinational or matrixed business environments.
• Previous experience in an HR Shared Services or Centre of Excellence (CoE) environment.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.