Senior HRIS Analyst

Serco Group plc; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

An international service company is seeking a Senior HRIS Analyst to support its People Services function. Located in Solihull, this role involves monitoring performance metrics, leading a team, and driving service improvements within HR operations. The ideal candidate will have a strong background in HRIS systems, particularly SAP HCM, and demonstrable leadership qualities. The company offers a comprehensive benefits package including 25 days annual leave, a contributory pension scheme, and opportunities for professional development.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Up to 6% contributory pension scheme

Free onsite parking

Employee Assistance Programme

Health Cash Plans

Qualifications

• Experience in an HRIS or HR operations team, especially in large organizations.
• Strong knowledge of HR operations, processes, and employment law.
• Demonstrated ability to manage service delivery against KPIs and SLAs.

Responsibilities

• Monitor SLA and KPI performance, ensuring high-quality service delivery.
• Act as an escalation point for both the team and the wider business.
• Lead or support on projects that enhance administrative efficiency.

Skills

Stakeholder management

Service delivery management

Excel skills

Project management

Leadership skills

Tools

SAP HCM

EIC (CRM)

Job description

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Senior HRIS Analyst

Hybrid - 2 days per week in our Solihull, Hook or London office
Permanent, Full Time

Band 5

Are you passionate about HR systems and data, with a drive to deliver outstanding service? We are looking for an experienced SeniorHRIS Analyst to join our People Services function. This is a key role that supports the HRIS Manager in ensuring the effective day-to-day operations of our UK HRIS Team, delivering exceptional customer service and continuous improvement in a fast-paced, data-driven environment.

You will play a pivotal role in managing service performance, coaching and developing team members, and supporting strategic improvement initiatives that drive automation, efficiency, and value for the wider organisation.

As part of this you will:

• Monitor SLA and KPI performance, ensuring high-quality service delivery and taking remedial action when necessary.
• Provide daily leadership across ticket management, project work and resource planning, ensuring efficient team operations.
• Support the HRIS Manager in developing the team's capabilities, with a focus on individual development plans (IDPs) and regular performance reviews.
• Act as an escalation point for both the team and the wider business, providing technical and operational support.
• Identify training needs and knowledge gaps across the team and ensure suitable training plans are implemented.
• Own and maintain HRIS processes, ways of working (WOW), and local work instructions (LWIs), embedding continuous improvement.
• Lead or support on projects that enhance administrative efficiency, including automation and new process implementation.
• Manage stakeholder relationships across HR and the wider business, ensuring collaborative service delivery.
• Oversee and maintain internal performance dashboards and customer service reporting.

What you'll need to do the role:

To succeed in this role, you will be an organised and proactive leader with a strong HRIS background and excellent stakeholder management skills. You are confident in managing operational priorities while developing and motivating your team. You bring a customer-first mindset and a track record of driving service improvements.
Essential Skills & Experience

• Proven experience in an HRIS or HR operations team, ideally within a large or complex organisation.
• Strong knowledge of SAP HCM and EIC (CRM); experience with other ERP systems desirable.
• Solid understanding of HR operations, processes, and employment law.
• Advanced Excel skills and data analysis capability.
• Demonstrated ability to manage service delivery against KPIs and SLAs.
• Effective project management and change implementation skills.
• Strong communication and stakeholder management capabilities.
• People leadership skills with experience coaching and developing others.

Why Serco:

Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.