Senior HR Operations Manager (Fixed Term)

The University Of Wolverhampton; Wolverhampton; On-site; GBP 30,000 - 50,000; Full time

Job description

The University of Wolverhampton’s ambition is to be a progressive and influential sector leader, championing diversity, growth, and creating life chances for all while enhancing economic impact and accelerating ambition across the entire University community.

We are seeking a highly organised and enthusiastic individual with a proven track record in running operational HR activity / shared services and recruitment functions to join our team on a fixed term basis until January 2026, to take our customer service experience to the next level.

A CIPD qualified HR professional with a strong customer service ethos, you will have a clear understanding of service delivery and using metrics to manage performance to ensure a high-quality offer across all of the activities the team undertakes.

Tenacious and resilient, you will also be results oriented and able to build effective relationships across academic and professional services departments alike.

This role is pivotal to the future success of the Human Resources team as we aim to provide a modern, fit for purpose service; promoting a quality performance culture throughout the University.

Responsibilities:

• Oversee the day-to-day management of the team in accordance with legislation, regulations, policies, procedures and agreed service level agreements.
• Provide leadership and dedicated quality direction to the team, applying business improvement processes, ensuring ongoing capacity planning, coaching and mentoring team members as required, and establishing and maintaining a high standard of quality controls.
• Develop a strong customer service ethos ensuring services meet the needs of the University and that they adhere to the University’s values.
• Oversee and manage a performance framework to ensure the objectives in the People and Culture Strategy are achieved.

For an informal chat about this position please contact Claire Walker, Head of HR Operations and Systems via email on [e-mail].