Senior Housing Support Worker

Nacro; Reading; On-site; GBP 28,000; Full time

Job summary

A national social justice charity is seeking a Senior Support Worker in Reading to lead a team in delivering community support services. This role involves guiding a team, ensuring quality service delivery, and supporting individuals navigating challenges in their lives. Ideal candidates are compassionate and resilient, with a Full Driving License. The position offers opportunities for career development and excellent benefits.

Benefits

Great annual leave entitlement

Occupational sick pay scheme

Cycle-to-work scheme

Qualifications

• Full Driving License and access to own vehicle required.
• Enhanced DBS and Prison Clearance necessary.
• Able to support individuals experiencing challenges.

Responsibilities

• Lead a team of Support Workers in best practices.
• Ensure operational readiness and quality service delivery.
• Cover Emergency Out of Hours Service as needed.

Skills

Compassion

Resilience

Team leadership

Communication

Tools

Microsoft Word

Microsoft Excel

Database systems

Job description

Location: Reading

Covering – Thames Valley

Job type: Full Time – Fixed term until – 1/4/2026

Salary: £27,740 Per Annum (Base Salary £27,540 + £200 unsociable hours payment)

Hours: 40 hours per week (including 5 hours paid lunch break), shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday- Friday and Saturday 09.00 -17:00 on a rolling rotational basis.

Join Nacros CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

Are you looking to work for an organisation with a purpose, who is committed to making change? Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

We deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community, with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders, supporting them on their journey out of the prison system.

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be determined) at 45p for every mile travelled.

An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process.

Your typical responsibilities will include:

• As a Senior Support Worker, you will lead a team of Support Workers across a designated area, guiding and supporting them on a daily basis in matters of best practice, quality, performance, compliance, and resource management.
• Lead on the day-to-day operational support of your team, ensuring good quality service delivery and ensure operational readiness.
• Support with Health and Safety, specifically Lone Working and training.
• Liaise with your Service Lead regarding resources, cover requirements, recruitment and training for your team of Support Workers to ensure the area is able to deliver the service appropriately.
• It may be necessary from time to time (leave or vacancy) to hold a caseload of service users.
• Participate with other colleagues in covering our Emergency Out of Hours Service (18:00 to 08:00) on a rotating basis.
• Supporting the Service Lead to deliver the service across the area.
• Supporting the Service Lead with recruitment and interviewing of incoming Support Workers.
• Support and develop your team to achieve positive outcomes on their Training and Induction Passport documentation.
• Actively contribute towards meeting team performance targets in respect of the service. Take accountability for performance targets that fall within your sphere of responsibility e.g. voids, arrears, outcome achievement.
• Familiarity with computer-based systems, Word, Excel and Database.

Who are we looking for?

We are looking for someone who is values driven and committed to making a difference in society. We need someone who is compassionate and resilient, who can work with people who have experienced challenges in the past and understand the impact this may have had on them. To be successful in this role, you will be flexible and can be part of a small, local team who come together in all circumstances to put our service users first.

What you can expect from us

• A dynamic and encouraging team, who are focused on delivering results for the people we support every day.
• A commitment to helping you learn and develop your career.
• Excellent benefits, including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.

We are an equal opportunities employer and welcome applications from all sections of the community.