Senior Housing Officer

James Andrews Recruitment Solutions; Bedford; Hybrid; GBP 35,000; Full time

Job summary

A respected Housing organisation in Bedfordshire is seeking a Senior Housing Officer for a permanent, full-time position. The successful candidate will manage rent arrears, oversee evictions, and provide tenancy support for a patch of 500 properties. This home-based role includes responsibilities such as line management, conducting tenancy reviews, and liaising with external services.

Benefits

33 days annual leave including bank holidays

Holiday buying and selling schemes

Life assurance

Team-building events throughout the year

Qualifications

• Previous experience as a Housing Officer or in a similar housing role.
• Confident managing rent arrears, ASB cases and tenancy issues.
• Full UK Driving Licence and access to a car.

Responsibilities

• Chase rent arrears and implement repayment plans.
• Manage evictions and serve Section 8 and 21 notices.
• Line manage a Housing Officer and Housing Assistant.

Skills

Knowledge of housing law

Communication skills

Organisational skills

IT skills

Job description

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We are currently partnering with a respected Housing organisation based in Bedfordshire, who are recruiting for a Senior Housing Officer to join their team on a permanent basis.

This is a full-time position, which is home based, with the requirement to be out on patch 2-3 times a week. The salary of this role is £35,000 per annum, and there is also a monthly car allowance.

Duties will include (but are not limited to):

Responsible for chasing rent arrears and implementing preventative measures including the development of repayment plans

Serving Section 8 and Section 21 notices where applicable and managing evictions when escalated

Covering a patch of 500 properties shared across the team

Line managing one Housing Officer and one Housing Assistant

Completing Back to Work interviews and sickness absence forms

Preparing documentation and attending court for rent arrears cases

Allocating properties to new and existing customers including managing the sign-up process conducting interviews and performing eligibility checks

Managing all aspects of tenancy management including mutual exchanges successions and name changes

Conducting quarterly tenancy reviews

Mediating low-level anti-social behaviour cases and taking witness statements where required

Overseeing neighbourhood management responsibilities such as estate walkabouts and ensuring communal areas are clean and well-maintained

Signposting customers to external services and liaising with the police and local authorities as necessary

Skills, knowledge and experience required:

Previous experience as a Housing Officer or in a similar housing role

Strong knowledge of housing law including Section 8 and 21 processes

Confident managing rent arrears, ASB cases and tenancy issues

Excellent communication, organisational and IT skills

Full UK Driving Licence and access to a car

Rewards and Benefits:

33 days annual leave including bank holidays

Holiday buying and selling schemes

Life assurance

Team-building events throughout the year

Working hours:

37 hours per week

Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.