Senior Household Claims Handler

Red Dot Commercial Limited; Piddinghoe; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading insurance firm in Piddinghoe is seeking a Senior Household Claims Handler. This role involves managing complex household claims while mentoring junior staff and influencing claims processes. The ideal candidate will possess significant experience in household claims, strong technical knowledge, and excellent communication skills. The position offers structured progression, flexible working arrangements, and support for industry qualifications.

Benefits

Flexible working

Great benefits

Support for industry qualifications

Qualifications

• Experience in handling household claims is mandatory.
• Ability to guide and mentor junior handlers.
• Strong decision-making and organizational skills are essential.

Responsibilities

• Handle higher-complexity household claims from start to finish.
• Make confident judgement calls on cover, liability, and settlement.
• Guide junior handlers and support quality checks.
• Work closely with suppliers and loss adjusters.
• Help strengthen claims processes and best practice.

Skills

Household claims handling experience

Strong technical understanding

Excellent communication skills

Negotiation skills

Confident decision-maker

Job description

Senior Household Claims Handler | Bolton | £26,500-£30,000

Ready for more complex claims, more influence, and more autonomy? This senior role lets you lead on tricky cases, support junior handlers, and act as a technical voice in the team.

What you'll be doing

• Handling higher‑complexity household claims from start to finish.
• Making confident judgement calls on cover, liability, and settlement.
• Guiding junior handlers and supporting quality checks.
• Working closely with suppliers and loss adjusters.
• Helping strengthen claims processes and best practice.

What you need

• Household claims handling experience.
• Strong technical understanding and the ability to mentor others.
• Excellent communication and negotiation skills.
• Confident decision‑maker with solid organisation.

The offer

A supportive team, structured progression, flexible working, great benefits, and full backing for industry qualifications.

How to apply

Send your CV and we'll arrange a chat.

Apply now.