Senior Hotel & Crew Ops Lead - New Ship Builds

The Walt Disney Company; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Free park entry

Disney discounts

Parental leave

Employee Resource Groups

Job summary

The Walt Disney Company in London is seeking a Senior Manager to support the Director, New Build Hotel Projects as part of the Disney Cruise Line ship development program. This role coordinates hotel operations, guest services, and crew readiness for new builds and dry docks, ensuring quality and regulatory compliance.

Based in our London Hammersmith office, the role requires travel, leadership of large teams, and close collaboration with WDI and DCL to deliver exceptional guest experiences.

Qualifications

• Proven leadership in large, complex hotel/operational settings.

Responsibilities

• Drive development and coordination of hotel and crew program requirements for new ship building projects.

Skills

Hospitality leadership

Cruise industry experience

Project management

Regulatory knowledge

Team collaboration

Communication skills

Education

Degree in hospitality management

Job description

The Walt Disney Company in London is seeking a Senior Manager to support the Director, New Build Hotel Projects as part of the Disney Cruise Line ship development program. This role coordinates hotel operations, guest services, and crew readiness for new builds and dry docks, ensuring quality and regulatory compliance.

Based in our London Hammersmith office, the role requires travel, leadership of large teams, and close collaboration with WDI and DCL to deliver exceptional guest experiences.