Senior Hospitality and Events Manager

JR United Kingdom; Stoke-on-Trent; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in legal and professional services is seeking a Senior Hospitality & Events Manager to join their growing team in Stoke-on-Trent. This key leadership position involves overseeing exceptional event experiences and managing a dedicated team, ensuring high standards and relationship-led service. Candidates should possess strong leadership, excellent communication skills, and a passion for hospitality management.

Qualifications

• Proven leadership experience in hospitality and events.
• Strong communication skills with a polished telephone manner.
• Experience managing budgets and supplier relations.

Responsibilities

• Oversee delivery of internal and external hospitality experiences.
• Lead and mentor the Hospitality & Events team.
• Manage resources and ensure compliance with safety standards.

Skills

Leadership

Communication

Relationship Management

Operational Excellence

Financial Acumen

Tools

Zendesk

Outlook

Job description

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Senior Hospitality and Events Manager, stoke-on-trent

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Client:

Knights

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Knights is a listed, UK based legal and professional services business, operating from 32 locations nationwide. For more than a decade, we have done things differently. In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure. We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.

Senior Hospitality & Events Manager

Join our growing Hospitality & Events team. We are seeking an experienced and highly capable Senior Hospitality & Events Manager to lead our dynamic and growing Hospitality & Events team.

This is a key leadership role, responsible for overseeing the delivery of exceptional internal and external experiences across our national office network. You will co-ordinate the day to day activities of a small team, supporting the planning, co-ordination and delivery of a wide range of events and activities ensuring that our premium standards are upheld across all aspects of hospitality and that internal and external experiences are delivered consistently, professionally and with genuine care. You will embrace technology as a tool to support effective delivery while maintaining a relationship-led, people-centered service model.

You will lead by example - offering mentorship, providing structure, and helping to embed a collaborative, people-first culture in line with our premium standards. In addition to your day-to-day leadership responsibilities, you will also act as deputy for the Group Hospitality Manager during periods of absence - providing continuity, oversight and strategic direction when needed.

Key Responsibilities

• Leadership – managing and mentoring the Hospitality & Events team, nurturing a collaborative culture of service excellence, personal responsibility and consistent service excellence. Deputising for the Group Hospitality Manager during moments of absence, providing direction, confidently handling queries, leading meetings, responding to escalations and upholding strategic direction.
• Strategic delivery – supporting the Group Hospitality Manager in shaping and executing the national hospitality and events strategy, aligned with business goals and brand values.
• Service oversight – ensuring the smooth and seamless delivery of all hospitality and events activity, with meticulous attention to presentation, communication and experience in every location and interaction.
• Confident communication – serving as an experienced point of contact for stakeholders, suppliers and clients, with excellent verbal and written communication skills, including confident and professional telephone manner.
• Relationship led delivery - embedding a people-first approach across all hospitality and events activity, ensuring every interaction reflects our focus on building meaningful, trust-based relationships
• Technology-enabled service – confidently using systems such as Zendesk, Outlook, and booking platforms to manage requests and activity efficiently—while maintaining human-centered engagement and responsiveness.
• Event ownership – leading the planning and delivery of firmwide hospitality campaigns, high-profile events and bespoke client experiences, from concept to post-event feedback.
• Supplier & procurement management – managing supplier relationships, overseeing orders and logistics, and ensuring value and consistency across all locations.
• Operational oversight– managing resources, co-ordinating delivery to meet demand and ensuring high quality consistent experiences across the business with a commitment to continuous improvement.
• Compliance & safety – ensuring full adherence to hygiene, food safety and risk assessment procedures, with team-wide understanding and implementation of best practices and identifying training requirements.

What you will bring to the role

• This senior management role is ideal for a confident, organised and personable individual with experience of leading teams, managing complexity and delivering experiences with warmth, quality and care whilst remaining engaged, operational, client-focused and who thrives in a fast-paced, people-centered environment.
• Leadership experience – proven ability to lead, support and develop hospitality and events teams with a positive, approachable and collaborative style, driving motivation and high standards across a small team in a growing business with evolving requirements. Instinctively relationship-led, with strong interpersonal awareness and a passion for creating experiences that are memorable and meaningful.
• Deputy-level capability – calm, capable and ability to step into the Group Manager’s role as needed, making informed decisions and maintaining continuity in service, leadership and strategic direction.
• Communication skills – excellent verbal and written communication, with confident and polished telephone manner and the ability to represent the team professionally and ability to influence the team and stakeholders.
• Technology-enabled delivery – comfortable working with booking systems, inbox management tools and project coordination platforms—always with a focus on supporting human connection.
• Operational excellence – deep knowledge of hospitality and event logistics, with a strong eye for detail and the ability to balance creativity with structure. Exceptional time management and administrative ability, with confidence in managing busy workflows and multiple moving parts
• Financial acumen – experience managing budgets and supplier contracts with commercial understanding and focus on value.
• Compliance knowledge – understanding of food hygiene, health and safety requirements, with qualifications or willingness to complete training.
• Collaborative spirit – thrives in a low-hierarchy environment, contributing to a positive team culture where everyone is respected and supported.