Senior Hire Controller - Hinckley

Surveyexpress; Hinckley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading independent Survey and Site Safety Equipment Specialist as a Senior Hire Controller. This dynamic role requires a proactive individual to manage hire desk operations, ensuring excellent customer service and efficient sales processes. You'll be at the forefront of building strong customer relationships while overseeing administration and stock management. With over 45 years in the industry, this company offers a supportive environment for growth and development. If you have a passion for customer service and thrive in a fast-paced setting, this is the opportunity for you.

Benefits

Competitive salary and bonus scheme

Up to 22 days annual leave plus bank holidays

Contributory Pension Scheme

Free On-site parking

Qualifications

• Experience in a high-volume hire desk role is essential.
• Strong customer service focus and sales driving skills.

Responsibilities

• Oversee hire desk administration and manage customer queries.
• Ensure sufficient stock levels and resolve complaints efficiently.

Skills

Customer Service Skills

Sales Management

Organizational Skills

IT Proficiency (MS Office)

Teamwork

Education

High School Diploma

Relevant Certification

Tools

MS Office (Outlook, Excel)

Job description

About Us:

Survey Express Services have over 45 years' experience in the industry. Working closely with all the leading manufacturers, we continue to invest in training and equipment for both our workshop and sales staff to ensure we can offer the latest technology and cost-saving solutions.

The Role:

Are you looking for a challenging role where you can thrive in a busy environment? Working for the UK's premier independent Survey and Site Safety Equipment Specialists. Operating from 5 offices nationwide, we specialise in the Hire, Sale and Service of Survey and Safety instruments and equipment to the construction, civil engineering and utility sectors.

As the first point of contact at our depots, the Senior Hire Controller plays a pivotal role in driving our business' success, by building and maintaining strong customer relationships, understanding our customers' hire needs, and ensuring we can meet them. This is a challenging, fast-paced, and rewarding role that provides a fantastic platform to grow and progress within Survey Express Services.

A typical day for the Senior Hire Controller will include:

1. Overseeing all hire desk administration including customer and supplier queries
2. Managing sales, incoming and outgoing hires
3. Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
4. Working effectively with the depot team of drivers and technicians
5. Resolving any customer complaints and supplier issues efficiently

About You:

Successful applicants should demonstrate the following:

1. Previous experience of working within a high-volume hire desk role is essential
2. Excellent customer service skills with a focus on driving new sales
3. Effective communicator with strong organisational skills and attention to detail
4. Proficient IT skills with working knowledge of MS Office including Outlook and Excel
5. Strong team player with the ability to work on own initiative
6. Although a survey hire or tool hire background would be great, we are keen to recruit someone with a proven passion for customer service and the ambition to learn and develop

Benefits Include:

1. Competitive salary and bonus scheme
2. Up to 22 days annual leave plus bank holidays
3. Contributory Pension Scheme
4. Free On-site parking

Experience:

Hire Controller: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Ability to Commute:

Hinckley (required)

So what next? Please send your CV along with why you would be a great fit for Survey Express Services!