Senior Hire Controller

TN United Kingdom; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading independent hire business is on the lookout for a proactive Senior Hire Controller to join their dynamic team. This full-time role offers an exciting opportunity to drive revenue through effective sales strategies while mentoring junior staff. With a focus on outstanding customer service, you'll manage incoming hire enquiries and provide valuable product information. Enjoy a supportive work environment with ample training and progression opportunities, along with attractive perks like a company pension and bonus schemes. Join this fast-growing firm and elevate your career in the hire industry!

Benefits

28 days holiday

Company pension

Sales and loyalty bonus schemes

Perk Box

Birthday gift

Employee discounts

Health & wellbeing programme

Referral scheme

On-site parking

Qualifications

• Experience in a Hire Controller, Customer Service, or Sales role preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Handle customer calls and convert enquiries into sales.
• Maximise sales opportunities through upselling and cross-selling.
• Support the development of junior team members.

Skills

Customer Service

Sales

Communication Skills

Problem-Solving

Upselling

Education

Experience in Hire Controller or Sales Role

Background in Construction or Tool Hire

Job description

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Are you an experienced Hire Controller with a passion for sales and delivering outstanding customer service?

A leading independent hire business is seeking a proactive and driven Senior Hire Controller to join their growing team at the depot. This role involves managing incoming hire enquiries, driving revenue through upselling, and mentoring junior team members.

Key Responsibilities:

• Handle incoming customer calls and convert enquiries into sales.
• Maximise opportunities through upselling and cross-selling.
• Follow up on quotes and manage customer objections effectively.
• Provide accurate product and service information to customers.
• Ensure complaints are resolved promptly and professionally.
• Support the trade counter team when required.
• Work closely with and support the development of a junior Hire Controller.

Requirements:

• Experience in a Hire Controller, Customer Service, or Sales role (plant/tool hire background preferred).
• Strong communication, listening, and problem-solving skills.
• Proactive, resilient, and confident with a “can do” attitude.
• Ability to build strong rapport with customers and close sales.
• Organised and capable of processing accurate customer information.
• A background in construction or tool/plant hire is advantageous – full training provided.

What We Offer:

Full-time, permanent position – Monday to Friday, 7:30am to 5:00pm (no weekends or bank holidays)

• 28 days holiday (inclusive of bank holidays).
• Company pension (auto enrolment).
• Sales and loyalty bonus schemes – including quarterly and loyalty-based bonuses.
• Perk Box, birthday gift, and employee discounts.
• Health & wellbeing programme, referral scheme, and on-site parking.
• A supportive, team-focused environment with training and opportunities for progression.

This is a fantastic opportunity to take the next step in your career with a fast-growing hire business.