Senior Healthcare Support Worker- Emergency Department

Integrated Care System; Weston-super-Mare; On-site; GBP 25,000 - 29,000; Full time

Job summary

An exciting opportunity for a Band 3 Senior Healthcare Support Worker in the Emergency Department at Weston General Hospital. This role requires compassion and dedication to support healthcare professionals in delivering high-quality care. Applicants should be experienced and prepared for a busy environment, where teamwork and commitment are essential.

Qualifications

• Completion of Level 3 Diploma in Healthcare Support or equivalent experience.
• Level 2 in Functional Skills English and Maths required.

Responsibilities

• Assist with clinical and non-clinical tasks in the Emergency Department.
• Support patients through their journey in the ED.
• Help maintain a smooth and efficient service.

Skills

Effective communication skills

Teamwork

Time management

Commitment to patient care

Flexibility and adaptability

Education

Level 3 Diploma in Healthcare Support

Level 2 Functional skills in English and Maths

Job description

Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Senior Healthcare Support Worker- Emergency Department

The closing date is 23 July 2025

An exciting opportunity has a arisen for a Band 3 Senior Healthcare Support worker within our Emergency Department at Weston General Hospital.

Our Emergency Department (ED) is at the heart of the hospital, delivering rapid and effective care in a fast-paced environment. We are committed to providing high-quality care, improving patient outcomes, and fostering a supportive and professional working environment for our staff.

We are looking for a compassionate, dedicated, and experienced Senior Healthcare Support Worker (Band 3) to join our busy Emergency Department. In this critical role, you will support our healthcare professionals in delivering high-quality, patient-focused care to individuals attending the ED.

Please note, this role does not currently meet the salary requirement for certificate of sponsorship. From the 9th April 2025, the minimum salary required for a Skilled Worker visa became £25,000 per year. While this role may be offered at a higher point on the pay scale depending on relevant NHS experience, most new starters are appointed at the bottom of the band, which does not meet the new salary threshold.

*** Previous applicants need not apply ***

Main duties of the job

As a Senior Healthcare Support Worker, you will be responsible for assisting with a range of clinical and non-clinical tasks, supporting patients through their journey in the ED, and helping to maintain a smooth and efficient service.

You will play a key role in ensuring that patients are treated with dignity and respect, all while being part of a close-knit and dedicated team.

(You may also be asked to cover other areas within the department).

*** Previous applicants need not apply ***

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications

• One of the following: Level 3 (SCQF - 6): - City and Guilds 3, NVQ 3, BTEC National Diploma, Experience equivalent to the above qualifications
• Level 2 Functional skills in English and Math's, or equivalent
• Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker) or equivalent experience

Knowledge and Experience

• Experience of providing care in a healthcare or social setting
• Be able to work as a member of a team
• Experience of time management and prioritising work
• Understands and committed to a caring approach to patients & relatives

Skills and Abilities

• Effective and appropriate communication skills both written and verbal
• Able to complete appropriate documentation accurately
• Demonstrate an awareness of healthcare work and policies and procedures
• Committed to providing high quality patient care
• Ability to work with minimum supervision to a high standard
• Ability and willingness to undertake appropriate training within given time frames
• Flexible and adaptable to change, able to work a range of shifts and moving across wards/unit dependant on clinical need
• Enthusiasm and commitment to working within the healthcare setting
• Able to meet the physical and developmental demands of the role *

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)